Customer Testimonials

Always a great overall experience, my advisor Mauricio is awesome thank you.

Roberto Flexas at West Kendall Toyota is the best salesman I have ever dealt with. Roberto was very calm and easygoing. He guided my wife and I through our options, answered all our questions in a friendly manner, and he made sure we walked out knowing that we got the right car at a great price. I highly recommend Roberto Flexas at W.K. Toyota.

Roberto Flexas at West Kendall Toyota is the best salesman I have ever dealt with. Roberto was very calm and easygoing. He guided my wife and I through our options, answered all our questions in a friendly manner, and he made sure we walked out knowing that we got the right car at a great price. I highly recommend Roberto Flexas at W.K. Toyota.

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Will put the wrong rated tires on your car when you buy it and continue to do so as long as you service your car here. This can cause catastrophic failure!! These people don’t care if your car kills you because of their negligence. They had been servicing my car its whole lifetime, incorrectly which means MULTIPLE people saw they were selling unsafe tires and continued it for over a decade. Must be policy to scam people to death

THANK YOU, DEREK!!! For as long as I can remember, I've always wanted to own a Lexus. I remember driving past them on the street or seeing them at dealerships and having to tell myself, "Not yet, not yet." Well, ladies and gents, today was THE DAY! I'd been car shopping for a few weeks, and nothing really spoke to me. After test-driving several cars and going over countless price sheets, I had an epiphany... "Why haven't I tried a Lexus?" I headed over to Lexus of West Kendall and was immediately greeted ... Read More

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Google - Nov 10, 2026

THANK YOU, DEREK!!! For as long as I can remember, I've always wanted to own a Lexus. I remember driving past them on the street or seeing them at dealerships and having to tell myself, "Not yet, not yet." Well, ladies and gents, today was THE DAY! I'd been car shopping for a few weeks, and nothing really spoke to me. After test-driving several cars and going over countless price sheets, I had an epiphany... "Why haven't I tried a Lexus?" I headed over to Lexus of West Kendall and was immediately greeted with a warm smile and a firm handshake from Derek. We spent some time talking, getting to know each other, and figuring out what I was looking for and what my budget would allow. Although slightly out of my price range, I got the urge to test-drive a 2026 IS 350 F Sport... And at that moment, I knew I'd screwed up 😂. I HAD to have that car, one way or another! After some back-and-forth and much deliberation, Derek told me, "It'll be tough, but give me some time, and I'll see what I can do to get you that car." About 30 minutes later, he came back with the AMAZING news that he'd managed to make it happen WITHIN MY BUDGET! I walked into that dealership hoping I might be able to afford a $35–40K car, but I walked out with the exact car I'd always dreamed of owning: a $60K, fully loaded Lexus IS 350 F Sport WITH THE RED GUTS! Needless to say, the little kid in me is happier than ever. What makes it even better is that I didn't have to bend over backwards financially to make that dream a reality. With all that being said, I want to express my sincerest gratitude to Derek, Lexus of West Kendall, and West Kendall Toyota for having such an incredible, accommodating, and genuinely dedicated team! Derek, thank you for turning what I thought was still a distant dream into a reality. You absolutely earned a customer for life! - Yadi

Solainch exceeded my expectations. I haven’t received better service treatment for my car in my life!

First time doing service here , smooth process with getting checked in , the guy told me it may be a 2 hour wait - I waited about 1 hour and some change ,along with updates to my phone in regards to the status of my service .everyone is respectful and friendly , overall very happy with my experience

Land of the zombies

(Translated by Google) The attention and service of its employees Among them ALFONSO.Blessings. (Original) La atencioʻn y servicio de sus empleado s. Entre ellos ALFONSO.Bendicionea.

Alfonzo was A Worldclass quality customer service representative. I am happy both with my car and his attention to detail and great customer service

Our car buying experience was extraordinarily positive, seamless, and deeply satisfying, all thanks to Andy Suarez, product specialist / sales associate at West Kendal Toyota. Andy possesses unparalleled product expertise and was exceptionally responsive, dynamic, patient, and attentive to our every inquiry. He operates with absolute honesty and uncompromised transparency, providing precise, dependable details regarding the vehicle's price and condition. Throughout the entire process, he was thoroughly attentive, accommodating, and proactive, listening intently to our needs and guiding us to the perfect vehicle without a single moment of pressure. We felt completely empowered and were never pressured or rushed into ... Read More

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Google - Nov 1, 2026

Our car buying experience was extraordinarily positive, seamless, and deeply satisfying, all thanks to Andy Suarez, product specialist / sales associate at West Kendal Toyota. Andy possesses unparalleled product expertise and was exceptionally responsive, dynamic, patient, and attentive to our every inquiry. He operates with absolute honesty and uncompromised transparency, providing precise, dependable details regarding the vehicle's price and condition. Throughout the entire process, he was thoroughly attentive, accommodating, and proactive, listening intently to our needs and guiding us to the perfect vehicle without a single moment of pressure. We felt completely empowered and were never pressured or rushed into a decision. Andy is a reputable professional who strongly prioritizes and exhibits impeccable integrity, always standing firmly behind his word. Furthermore, his stellar commitment didn't end at signing; he continued to provide dedicated, top-tier support and invaluable guidance long after the sale was finalized. His post-sale dedication is just as phenomenal as his service on the showroom floor. He is truly a class act!

I hate car shopping, so I prayed for an stress-free experience, and Andy Suarez was the answer to that prayer. My wife and I bought a used RAV4 today from West Kendall Toyota and we appreciated Andy (Fleet Manager) because he was very human and easy to work with. I also appreciated that the pricing was as advertised - without hidden fees. We negotiated a little with our trade-in, but Andy wasn’t pushy about it, and we felt satisfied we had gotten a reasonable deal. Thank you Andy (and God bless)!

(Translated by Google) Excellent job (Original) Excelent job

(Translated by Google) Great service and great price, I loved the video, I could see everything they did to the car, thank you (Original) Buen servicio y buen precio, lo del video me encantó pude ver todo lo que hicieron en el auto gracias

It was a great experience. Steven is a True Professional!

(Translated by Google) #†. 🇺🇸. Thank you. (Original) #†. 🇺🇸. Gracias.

Excellent job for my car

(Translated by Google) Definitely the best experience. Especially with Andy and his team, who provide exhaustive guidance on every detail of the process and always instill confidence and certainty at every step. Sincerity and transparency, and they answer all your questions. Thank you for everything. 100% recommended. Look for Andy. Best regards. (Original) Definitivamente la mejor de las experiencias. En especial con Andy y su equipo quien te asesora exhautivamante en cada detalle del proceso y te muestra siempre certeza y confianza en cada paso. Sinceridad y transparencia y responde cada una de tus inquietudes Gracias por todo Recomendado 100%. Busquen a ... Read More

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Google - Oct 28, 2026

(Translated by Google) Definitely the best experience. Especially with Andy and his team, who provide exhaustive guidance on every detail of the process and always instill confidence and certainty at every step. Sincerity and transparency, and they answer all your questions. Thank you for everything. 100% recommended. Look for Andy. Best regards. (Original) Definitivamente la mejor de las experiencias. En especial con Andy y su equipo quien te asesora exhautivamante en cada detalle del proceso y te muestra siempre certeza y confianza en cada paso. Sinceridad y transparencia y responde cada una de tus inquietudes Gracias por todo Recomendado 100%. Busquen a Andy. Saludos

just bought a car from here with Andy Suarez, the man was on spot with all the details and helped with every step along the way, he was exceptional.

(Translated by Google) I DO NOT RECOMMEND THIS PLACE! TERRIBLE SERVICE AND A TOTAL LACK OF PROFESSIONALISM! Think twice before leaving your vehicle in the hands of this shop. The customer service is shameful, and the way they handle complaints demonstrates an absolute lack of respect and responsibility. The manager, Vanessa, has a completely inappropriate attitude for someone in a leadership position. Instead of listening to customers' concerns and seeking solutions, she responds in a hostile and intimidating manner, even threatening to call the police when someone tries to complain about service-related problems. It is unacceptable for an establishment that ... Read More

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Google - Oct 26, 2026

(Translated by Google) I DO NOT RECOMMEND THIS PLACE! TERRIBLE SERVICE AND A TOTAL LACK OF PROFESSIONALISM! Think twice before leaving your vehicle in the hands of this shop. The customer service is shameful, and the way they handle complaints demonstrates an absolute lack of respect and responsibility. The manager, Vanessa, has a completely inappropriate attitude for someone in a leadership position. Instead of listening to customers' concerns and seeking solutions, she responds in a hostile and intimidating manner, even threatening to call the police when someone tries to complain about service-related problems. It is unacceptable for an establishment that charges for professional services to treat its customers this way. One expects transparency, accountability, and solutions, not threats, excuses, or pressure to keep spending money. BE VERY CAREFUL WITH THIS PLACE! Customer trust is earned through honesty and professionalism, not by trying to silence complaints. A highly disappointing experience and service that leaves much to be desired. (Original) ¡NO RECOMIENDO ESTE LUGAR! ¡PÉSIMO SERVICIO Y UNA FALTA TOTAL DE PROFESIONALISMO! Piénsenlo dos veces antes de dejar su vehículo en manos de este taller. La atención al cliente es vergonzosa y la manera en que manejan las quejas demuestra una falta absoluta de respeto y responsabilidad. La gerente Vanessa tiene una actitud completamente inapropiada para alguien que ocupa un puesto de liderazgo. En lugar de escuchar las preocupaciones de los clientes y buscar soluciones, responde de manera hostil e intimidante, llegando incluso a amenazar con llamar a la policía cuando alguien intenta reclamar por problemas relacionados con el servicio. Es inaceptable que un establecimiento que cobra por servicios profesionales trate a sus clientes de esta manera. Uno espera transparencia, responsabilidad y soluciones, no amenazas, excusas ni presiones para seguir gastando dinero. ¡TENGAN MUCHO CUIDADO CON ESTE LUGAR! La confianza de los clientes se gana con honestidad y profesionalismo, no intentando silenciar sus quejas. Una experiencia sumamente decepcionante y un trato que deja muchísimo que desear.

Andy Suarez was great, professional, and made the sales process effortless. I’d highly recommended anyone looking to purchase a new vehicle to work alongside Andy

Do let them take your car inside mechanic, SCAM, manager Vanessa very inappropriate manners for her position, she would call you the police if you try to report problems on them fixing your car, otherwise youll keep trowing your money to TRASH! They did let me go with my car without speedometer functioning, now i cant complain neither them fix it unless i pay more ofcourse just to repeat the cycle!!!

**Extremely Disappointing Experience with West Kendall Toyota Service Department** I am writing this review to express my serious dissatisfaction with the service I received at West Kendall Toyota, particularly regarding the handling of an ongoing brake-related issue and the treatment I received when I requested an explanation. My vehicle has experienced an intermittent braking issue for approximately three years. During a previous service visit, my vehicle remained at the dealership for more than 15 days while awaiting an evaluation involving Toyota's corporate technical team. At that time, no diagnostic trouble codes were detected, and I was informed that the vehicle ... Read More

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Google - Oct 26, 2026

**Extremely Disappointing Experience with West Kendall Toyota Service Department** I am writing this review to express my serious dissatisfaction with the service I received at West Kendall Toyota, particularly regarding the handling of an ongoing brake-related issue and the treatment I received when I requested an explanation. My vehicle has experienced an intermittent braking issue for approximately three years. During a previous service visit, my vehicle remained at the dealership for more than 15 days while awaiting an evaluation involving Toyota's corporate technical team. At that time, no diagnostic trouble codes were detected, and I was informed that the vehicle had been calibrated. Unfortunately, the problem continued. In September 2026, I returned to West Kendall Toyota for routine maintenance, including an oil change and tire rotation. I informed my service advisor that the same braking issue was still occurring. To my surprise, I was told that the vehicle needed to remain at the dealership because something was wrong, even though no diagnostic trouble codes were present. Following another inspection, I was informed that an impact on the right side of the vehicle had allegedly caused a sensor to become misaligned, which they identified as the cause of the intermittent braking problem. However, what happened afterward was even more concerning. **When I brought my vehicle to the dealership, the dashboard display and its available functions were operating. When the vehicle was returned to me, I could no longer access the speedometer display or several features associated with the vehicle's safety and driver-assistance systems.** These functions had remained accessible throughout the approximately three years I had experienced the intermittent braking issue, including before this most recent service visit. I returned to the dealership and requested that the vehicle's display and previously accessible functions be restored to the condition in which I had delivered it. I spoke with Vanessa, whom I understood to be the second person in charge of the Service Department. She informed me that they would not restore those functions until I repaired the sensor. I explained that I was not requesting a repair of the sensor at that moment. I was simply asking why functions that had been available when I brought my vehicle in were no longer accessible after the dealership's intervention. **I also requested written documentation explaining the changes made to my vehicle, the dealership's position, and my concerns as a customer. My request was refused.** When I insisted on receiving written documentation before leaving, the police were called. The responding officers explained that they could not resolve the dealership dispute and suggested that I seek assistance elsewhere. I found this situation extremely disappointing and unnecessary. I had approached the dealership seeking an explanation and documentation regarding changes to my vehicle, not a confrontation. My concern is not merely the original sensor issue. It is that my vehicle was returned with previously accessible functions disabled, and the dealership refused both my request to restore them and my request for a written explanation. I believe customers deserve transparency, professional treatment, and clear documentation when changes affecting their vehicle's functionality and safety systems are made. **I am requesting that West Kendall Toyota management and Toyota Motor North America review this situation, provide a written explanation of the actions taken during my vehicle's service, and address the loss of previously available functions.** Based on this experience, I am extremely disappointed with the Service Department's handling of my concerns and its approach to customer service.

# Extremely Disappointing Experience with West Kendall Toyota Service Department I am writing this review to express my serious dissatisfaction with the service I received at West Kendall Toyota, particularly regarding the handling of an ongoing brake-related issue and the treatment I received when I requested an explanation. My vehicle has experienced an intermittent braking issue for approximately three years. During a previous service visit, my vehicle remained at the dealership for more than 15 days while awaiting an evaluation involving Toyota's corporate technical team. At that time, no diagnostic trouble codes were detected, and I was informed that the vehicle ... Read More

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DealerRater - Oct 26, 2026

# Extremely Disappointing Experience with West Kendall Toyota Service Department I am writing this review to express my serious dissatisfaction with the service I received at West Kendall Toyota, particularly regarding the handling of an ongoing brake-related issue and the treatment I received when I requested an explanation. My vehicle has experienced an intermittent braking issue for approximately three years. During a previous service visit, my vehicle remained at the dealership for more than 15 days while awaiting an evaluation involving Toyota's corporate technical team. At that time, no diagnostic trouble codes were detected, and I was informed that the vehicle had been calibrated. Unfortunately, the problem continued. In September 2026, I returned to West Kendall Toyota for routine maintenance, including an oil change and tire rotation. I informed my service advisor that the same braking issue was still occurring. To my surprise, I was told that the vehicle needed to remain at the dealership because something was wrong, even though no diagnostic trouble codes were present. Following another inspection, I was informed that an impact on the right side of my vehicle, which occurred in **April 2019**, had allegedly caused a sensor to become misaligned. According to the dealership, this was responsible for the intermittent braking issue. **It is important to emphasize that this impact occurred more than seven years ago.** Despite this, my vehicle's dashboard display, speedometer, and available safety and driver-assistance features remained accessible and operational until my most recent service visit in September 2026. However, what happened afterward was even more concerning. **When I brought my vehicle to the dealership, the dashboard display and its available functions were operating. When the vehicle was returned to me, I could no longer access the speedometer display or several features associated with the vehicle's safety and driver-assistance systems, including cruise control and the pre-collision system.** These functions had remained accessible for years, despite the previously existing condition of the sensor. This raises a serious question: **Why were these functions disabled during this particular service visit when they had remained accessible for years, despite the same previously existing condition?** I returned to the dealership and requested that the vehicle's display and previously accessible functions be restored to the condition in which I had delivered it. I spoke with Vanessa, whom I understood to be the second person in charge of the Service Department. She informed me that they would not restore those functions until I repaired the sensor. I explained that I was not requesting a repair of the sensor at that moment. I was simply asking why functions that had been available when I brought my vehicle in were no longer accessible after the dealership's intervention. **I also requested written documentation explaining the changes made to my vehicle, the dealership's position, and my concerns as a customer. My request was refused.** When I insisted on receiving written documentation before leaving, the police were called. The responding officers explained that they could not resolve the dealership dispute and suggested that I seek assistance elsewhere. I found this situation extremely disappointing and unnecessary. I had approached the dealership seeking an explanation and documentation regarding changes to my vehicle, not a confrontation. My concern is not merely the original sensor issue. It is that my vehicle was returned with previously accessible functions disabled, and the dealership refused both my request to restore them and my request for a written explanation. **The impact cited by the dealership occurred in April 2019, yet these functions remained accessible until September 2026.** I believe this significant timeline deserves a clear technical explanation. Customers deserve tran

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Service was quick and on time. Service rep was friendly and informative. Will be coming back here when my lease is done. Highly recommend!

(Translated by Google) The customer service was very poor; the manager was unprofessional and disrespectful. Be careful. (Original) En la parte de servicio muy mala atención al cliente la encargada muy poco profesionalismo y falta de respeto tengan cuidado

Beautiful experience. Professionalism plus plus.

This was my second visit to West Kendall Toyota for Service in the past 5 weeks. My first service was exceptional and I wanted to give West Kendall Toyota another opportunity to do a quick oil & filter service on my other SUV. What a great experience having my same Service Advisor as my first visit, Frank Gomez, write me up as I had made an appointment with him. I arrived on time and he was expecting me. It took 10 minutes for him to listen to what I wanted done on this service visit ,and Frank wrote up the service order ... Read More

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Google - Oct 23, 2026

This was my second visit to West Kendall Toyota for Service in the past 5 weeks. My first service was exceptional and I wanted to give West Kendall Toyota another opportunity to do a quick oil & filter service on my other SUV. What a great experience having my same Service Advisor as my first visit, Frank Gomez, write me up as I had made an appointment with him. I arrived on time and he was expecting me. It took 10 minutes for him to listen to what I wanted done on this service visit ,and Frank wrote up the service order and I was out and on my way to the nicely appointed Customer Service Lounge waiting area. It took almost one hour and my vehicle was ready to be picked up. I paid the invoice with a very polite professional Cashier and was on my way back home in less than 75 mins. That is a record time at any Dealership, from Arrival, Routine Service work completed, and finally Departure ! I made the appointment online using their WKToyota Service Website Portal. It was confirmed by Maryann who called me and spoke with me to confirm the details of my service request. Overall another 5 Star experience. I will be bringing my other vehicles into West Kendall Toyota for all my future service requirements. One final detail, my SUV serviced is not a Toyota. Great price with professional experience and treated with respect, driving to and from Islamorada. Thank you everyone at West Kendall Toyota. I'll be back!

Picked up a few parts from them. Really friendly and easy going.

I had a wonderful experience in getting my first car here. Andy Suarez and Jorge were a delight to speak to and uphold a high-level service experience. I'm very happy with the car I ended up getting here! Thank you both.

(Translated by Google) Excellent service from the moment we walked in, everyone was very friendly, they offered coffee, and the wait was very pleasant. They even sent us a video showing the vehicle inspection process. Thank you so much! (Original) Excelente atención, desde que entramos, todos muy amables, cafecito, y la espera muy amena, te mandan video de como va el proceso de chequeo del vehículo, muchas gracias

Very good place. So professional people; My service advisor Mr Alfonso Robleto has helped me with all the questions and him answering . The serious mechanic working in west Kendal Toyota. Thanks for letting me know about the car.

Exceptional, friendly service from Alfonso and Able. It was an overall great experience.

Just purchased my second car with Andy Suarez. Had a great experience looking forward to do many more business with him. Can't wait for my 3rd car purchase. It was easy and an amazing customer service from and his team at West Kendall Toyota.

(Translated by Google) Our experience at this dealership was WONDERFUL. From the appointment we scheduled with Albani, which led us to meet our salesman Andy Suarez, who is a 5-star customer. He made the process very easy and quick. We didn't even wait 2 hours to leave with our new car (Toyota Tacoma). The best part is that it exceeded all our expectations!!! The price was just right, the service was great, and it was fast!!!! Thank you, Andy, we will always recommend you!!! (Original) Nuestra experiencia en este dealer fue MARAVILLOSA. Desde la cita que agendamos con Albani que ... Read More

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Google - Oct 18, 2026

(Translated by Google) Our experience at this dealership was WONDERFUL. From the appointment we scheduled with Albani, which led us to meet our salesman Andy Suarez, who is a 5-star customer. He made the process very easy and quick. We didn't even wait 2 hours to leave with our new car (Toyota Tacoma). The best part is that it exceeded all our expectations!!! The price was just right, the service was great, and it was fast!!!! Thank you, Andy, we will always recommend you!!! (Original) Nuestra experiencia en este dealer fue MARAVILLOSA. Desde la cita que agendamos con Albani que nos llevo a conocer a nuestro vendedor Andy Suarez que es un ⭐️⭐️⭐️⭐️⭐️. Nos hizo el proceso muy facil y rapido. No tardamos ni 2 hrs en salir con nuestro nuevo auto (Toyota Tacoma) lo mejor es que supero todas nuestras expectativas!!! Precio justo como queriamos, buen trato y rapidez!!!! Gracias Andy, te recomendaremos siempre!!!

(Translated by Google) Excellent service and customer support (Original) Muy buen servicio y atención al cliente

Love the service department here at Toyota. There’s always an amazing service very professional and most importantly fast. I always get my car service here. Definitely recommend for faster service book your appointment and it will be and in and out. 🚙🧑‍🔧👩‍🔧🚗

Joshua pallo was super helpful and nice

(Translated by Google) Excellent service that has been maintained through the years, thank you Kendall Toyota (Original) Excelente servicio que se mantiene a través de los años,Gracias Kendall toyota

(Translated by Google) I've always paid $60 for my car's oil change, and this time my wife took it in and they charged her $140. I think it's disrespectful to take advantage of people who don't know anything about it. (Original) Siempre e pagado 60 dólares por el cambio de aceite de mi auto y esta vez mi esposa lo llevó y le cobraron 140 dólares creo q es una falta de respeto aprovecharse de las personas q no tienen ningún conocimiento al respecto

I asked for photos of the vehicle and waited 6 hours with no response. Communication was unclear, and I didn’t feel like my time mattered. In a modern car buying experience, clear, timely communication should come first. I hope the team updates its process so customers don’t feel ignored. 6 hours later no pic... oh well.. I guess Toyota shouldn't be my choice sadly.

These people won't do oil changes 1 or 2 hours before they close simple.

I never review places to say something negative. Instead, I simply stop going there. However, I have been going to West Kendall Toyota for more than 10 years now. It has always been a great experience, not only when purchasing a vehicle but also for maintenance. I have had several service advisors throughout these years, but they have all been very professional. I am so excited to see that now we can see the work that is being done through video. Communication is also important! I have always been informed of any little delays or progress while waiting in the waiting ... Read More

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DealerRater - Sep 29, 2026

I never review places to say something negative. Instead, I simply stop going there. However, I have been going to West Kendall Toyota for more than 10 years now. It has always been a great experience, not only when purchasing a vehicle but also for maintenance. I have had several service advisors throughout these years, but they have all been very professional. I am so excited to see that now we can see the work that is being done through video. Communication is also important! I have always been informed of any little delays or progress while waiting in the waiting room. This is the best place to buy and service your vehicle! Thank you West Kendall Toyota for all these years!

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I take my RV 4 with the engine light on after they performed the oil changed light still on , requested to service advisor about that and he is answer was “the hose for the heater need to be replaced it cost 1300dls”, went to my mechanic and he laughed at me saying “the west kendall Toyota at 137av is ripping you off , because is a recall “ . I was so furious that I decided to to take at kendall Toyota of US1 explain the situation and Lazaro solved the issues without me paying a dime . NEVER AGAIN TO WEST KENDALL TOYOTA. I ... Read More

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Google - Sep 24, 2026

I take my RV 4 with the engine light on after they performed the oil changed light still on , requested to service advisor about that and he is answer was “the hose for the heater need to be replaced it cost 1300dls”, went to my mechanic and he laughed at me saying “the west kendall Toyota at 137av is ripping you off , because is a recall “ . I was so furious that I decided to to take at kendall Toyota of US1 explain the situation and Lazaro solved the issues without me paying a dime . NEVER AGAIN TO WEST KENDALL TOYOTA. I filled a complaint with the headquarters still waiting for an answer

(Translated by Google) A very bad experience with the service. I was told my vehicle would be ready in approximately 1–2 hours. After more than 3 hours, the service still hadn't even been performed. I don't consider it acceptable for a customer to have to wait more than three hours to finally receive their vehicle without the maintenance they brought it in for. If there is a delay, it is the dealership's responsibility to manage it and communicate it promptly, not expect the customer to simply understand. I wasted more than three hours and left with the exact same ... Read More

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Google - Sep 18, 2026

(Translated by Google) A very bad experience with the service. I was told my vehicle would be ready in approximately 1–2 hours. After more than 3 hours, the service still hadn't even been performed. I don't consider it acceptable for a customer to have to wait more than three hours to finally receive their vehicle without the maintenance they brought it in for. If there is a delay, it is the dealership's responsibility to manage it and communicate it promptly, not expect the customer to simply understand. I wasted more than three hours and left with the exact same outstanding maintenance issue I arrived with. To me, that is terrible time management and customer service. (Original) Muy mala experiencia con el servicio. Me indicaron que mi vehículo estaría listo aproximadamente en 1–2 horas. Después de más de 3 horas, el servicio todavía ni siquiera se había realizado. No considero aceptable que un cliente tenga que esperar más de tres horas para finalmente recibir su vehículo sin el mantenimiento por el cual lo llevó. Si existe un retraso, corresponde al concesionario gestionarlo y comunicarlo a tiempo, no esperar que el cliente simplemente lo entienda. Perdí más de tres horas y me fui exactamente con el mismo mantenimiento pendiente con el que llegué. Para mí, eso es una pésima gestión del tiempo y del servicio al cliente.

(Translated by Google) Terrible service. They offer you an Uber that never arrives, maintenance takes forever, the cashier is always lost and clearly has no idea what they're doing. If you don't want to waste your time, don't come to this place. (Original) Pésimo servicio te ofrecen un Uber que nunca llega los mantenimientos duran mucho tiempo la persona de la caja siempre está perdida y se ve que no tiene idea de lo que está haciendo, si no quieren perder su tiempo no vengan a este lugar.

Did not like the salesman attitude. Didn’t want to ask manager to for lower price. Very dismissive especially after mentioning that I had my own financing from my credit union. Do not recommend

Terrible experience as an out-of-state buyer attempting to pay full price for a RAV4. Dealer communication was awful, and their disorganization and unprofessionalism was the worst I've seen in many years of car buying. I can only attest to how they handle an out-of-state/remote buyer, but I wouldn't recommend purchasing from them under those circumstances. The unprofessionalism ranged from the salesperson all the way through the sales and finance managers. There are far better car dealerships around.

Terrible experience as an out-of-state buyer attempting to pay full price for a RAV4. Dealer communication was awful, and their disorganization and unprofessionalism was the worst I've seen in many years of car buying. I can only attest to how they handle an out-of-state/remote buyer, but I wouldn't recommend purchasing from them under those circumstances. The unprofessionalism ranged from the salesperson all the way through the sales and finance managers. There are far better car dealerships around.

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3 hours! 3 hours to not even look or inspect my car. I gave my car to sit in your garage for 3 hours. No follow up with me. No explaining the delay. No communication whatsoever. No wonder you have 2 stars. It will drop after I’m done with my review I can guarantee that.

My experience with Sandy Wong at West Kendall Toyota was extremely disappointing. I went in genuinely interested in purchasing a vehicle, but because I did not agree to buy the car at the price he wanted, his attitude completely changed. He was disrespectful and ultimately told me to leave simply because I would not agree to his price. A customer has every right to negotiate and decide what they are willing to pay. I understand that a dealership does not have to accept my offer, but there is absolutely no reason to disrespect a customer or tell them to leave ... Read More

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Google - Aug 22, 2026

My experience with Sandy Wong at West Kendall Toyota was extremely disappointing. I went in genuinely interested in purchasing a vehicle, but because I did not agree to buy the car at the price he wanted, his attitude completely changed. He was disrespectful and ultimately told me to leave simply because I would not agree to his price. A customer has every right to negotiate and decide what they are willing to pay. I understand that a dealership does not have to accept my offer, but there is absolutely no reason to disrespect a customer or tell them to leave for not agreeing to a price. I would not recommend dealing with Sandy Wong based on my experience. If you are shopping for a vehicle, make sure you are comfortable with the price and don’t let anyone pressure or disrespect you into making a purchase.

Horrible. I regret coming here. Stay away! My poor 85 year old mother in law came to purchase a car. She ended up buying a used car and paid cash. Im in the car as we speak and im dying from heat as the a.c. is blowing out hot air and has been for the last 2 hrs. It obviously has a broken a.c. shes had it for a week. I called and they told me sorry nothing we can do. I understand that when you purchase used you take it how it is, cept when we test drove it ... Read More

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Google - Aug 21, 2026

Horrible. I regret coming here. Stay away! My poor 85 year old mother in law came to purchase a car. She ended up buying a used car and paid cash. Im in the car as we speak and im dying from heat as the a.c. is blowing out hot air and has been for the last 2 hrs. It obviously has a broken a.c. shes had it for a week. I called and they told me sorry nothing we can do. I understand that when you purchase used you take it how it is, cept when we test drove it it seemed to have a.c. she has been struggling she says with this heat all week and is having a difficult time picking up her grand kids from school n running errands. All all they can say is, sorry. She paid 19k n not even a...pass buy and well take a look at it for you. All they want is your money and forget about customer service and the real life people that are behind the $$

Jesus is the worst sales person I’ve ever encountered in my life. All he knows to do is talk about himself and how much his bills are as if anyone asked. DO NOT COME HERE if you want to waste your time. because all they’re going to do is rub it in your face how they make money regardless if you buy a car or not. I PROMISE NO ONE CARES.

4 hours waiting was unacceptable

Terrible service!!! Change oil 3 hours!!

Complaint Regarding Bait-and-Switch Pricing at Kendall Toyota ​I am writing to formally report misleading sales and pricing practices at Kendall Toyota. The dealership advertises used vehicles on third-party platforms such as Cars.com at specific price points. However, upon visiting the showroom, customers are presented with significantly higher prices—exceeding the advertised rate by $5,000—alongside additional unadvertised fees. ​Advertising one price online to attract buyers and subsequently inflating the vehicle's cost in person constitutes a deceptive bait-and-switch tactic. I urge potential buyers to exercise extreme caution when dealing with this location

Asked a service advisor for specific part information regarding a 2021 Rav 4 was told I would receive a call back in 10 minutes. An hour passed by I called by 6 different times . All 6 times I was redirected and hung up on. The Que music says cheap prices good services . I don’t know about the good service lol. Terrible phone experience . Still didn’t get info I needed .

Sometimes there are just too many people in the mix. Purchased an airline ticket, sent the deposit form and had my credit union get everything in order to include the check I would travel with tomorrow 7/25/26 to purchase the vehicle. I was told after all that, if they are registering the vehicle I must go through their financing. I made known I was going through JMAFCU for financing and would need registered or a tag. Missouri requires the registration in the loan due to our many folks that don’t register after purchase. Was told they couldn’t take my ... Read More

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Google - Jul 24, 2026

Sometimes there are just too many people in the mix. Purchased an airline ticket, sent the deposit form and had my credit union get everything in order to include the check I would travel with tomorrow 7/25/26 to purchase the vehicle. I was told after all that, if they are registering the vehicle I must go through their financing. I made known I was going through JMAFCU for financing and would need registered or a tag. Missouri requires the registration in the loan due to our many folks that don’t register after purchase. Was told they couldn’t take my deposit if they didn’t know how I was purchasing the vehicle. This all comes after a buyers prefer was drafted, discussions were had, flight purchased and bank labor complete. Instant confusion in my end which lead to a cancelled flight and deal. If you all aren’t relaying messages and updating each other but acting as if you are taking care of me, I’d rather not travel only to face possibly buying a second ticket to fly back home. No stars of it were possible.

This place is a fraud as they will charge you TPP etching & other charges like alarm installation that you did not receive from them. Spoke with Mr Saavedra over at the dealership today & he said that they would not be refunding my charges for the TPP etch even though I did not receive it on my car. Buyer beware, & make sure that you don’t let them rip you off by making those charges when they are selling you a car but failing to disclose those charges were added at time of sale. Please go to another ... Read More

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Google - Jul 23, 2026

This place is a fraud as they will charge you TPP etching & other charges like alarm installation that you did not receive from them. Spoke with Mr Saavedra over at the dealership today & he said that they would not be refunding my charges for the TPP etch even though I did not receive it on my car. Buyer beware, & make sure that you don’t let them rip you off by making those charges when they are selling you a car but failing to disclose those charges were added at time of sale. Please go to another Toyota dealership as this places practices dishonest/deceptive billing.

I was over charge on my Toyota crown hitch Earlier today I was give a work order of a mechanic of $235.00 7:15 am at 8:30 am they send me a video that the car was ready. When I went to pay the manager said this work was not by the hour that $925.00 was what I owed. Please hopelly some from your team can explain how is this possible. Never I gat a writen proposal said the total cost it was going to be $925.00 I purchased part from your dealer hopefully they can give me some type of discount. But no it was ... Read More

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Google - Jul 15, 2026

I was over charge on my Toyota crown hitch Earlier today I was give a work order of a mechanic of $235.00 7:15 am at 8:30 am they send me a video that the car was ready. When I went to pay the manager said this work was not by the hour that $925.00 was what I owed. Please hopelly some from your team can explain how is this possible. Never I gat a writen proposal said the total cost it was going to be $925.00 I purchased part from your dealer hopefully they can give me some type of discount. But no it was very unprofessional by your team Please be advised this is not going to stay light this for sure upper management will find out about the way you conduct business Heriberto Hernandez

My previous experiences bringing my car for routine service have been superb. Today was totally different, thumbs down 👎 I brought my car for routine service at 8:00 am appointment. Did not leave until 1:00pm. With the no updates or call from the service rep. Go guys go to do better than that.

Worst evert .can't explain how nasty and horrible treatment and burleske. Ussual these guys problably owner relatives ?. Hey you are the worst of the worst, even worst with these two you know guys

I don’t like leaving reviews but i definitely had to leave one here, the other day i went in and was attended by a guy named David and his service was horrible. he made the experience hard on me and had an horrible way of treating costumers, i don’t understand how you guys could hire somebody like him.

took my cae for service and noticed 4 pickup trucks whith the hood up whith the word DALE,what is DALE?SALE,SALE,SALE,SALE.

Very disappointing experience at West Kendall Toyota. I was told by my service advisor my vehicle would be ready in 45–60 minutes. After waiting 90 minutes, I asked for an update and was told it was “almost done.” Meanwhile, I had already noticed my vehicle sitting outside the service area. When I asked specifically about it, I was informed the vehicle had not even been touched yet. Delays happen — I understand that. What is unacceptable is giving misleading information instead of being honest with customers. To make matters worse, the employee responsible for bringing out the vehicles told me tire rotation at 5,000 ... Read More

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Google - May 18, 2026

Very disappointing experience at West Kendall Toyota. I was told by my service advisor my vehicle would be ready in 45–60 minutes. After waiting 90 minutes, I asked for an update and was told it was “almost done.” Meanwhile, I had already noticed my vehicle sitting outside the service area. When I asked specifically about it, I was informed the vehicle had not even been touched yet. Delays happen — I understand that. What is unacceptable is giving misleading information instead of being honest with customers. To make matters worse, the employee responsible for bringing out the vehicles told me tire rotation at 5,000 miles was unnecessary, directly contradicting Toyota’s maintenance recommendations and what customers are initially advised. What serious service department gives that kind of guidance? After all that waiting, I ended up leaving the dealership and the vehicle received absolutely no service at all. Poor communication, inconsistent information, and complete disregard for customers’ time. Very disappointing experience.

(Translated by Google) Terrible service at the parts store. We were scammed; the part wasn't the color we ordered, and they charge 20% to return it. I don't recommend anyone buy from them. They only care about making a sale, regardless of the customer's needs. I asked the salesperson about the color a thousand times, and they lied to our faces. 😓 Speechless. Kendall Toyota is the worst of the worst. (Original) Pésimo servicio en partes fuimos engañados la pieza no era del color que ordenamos y para devolverla te cobran un 20 % No le recomiendo a nadie ... Read More

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Google - May 16, 2026

(Translated by Google) Terrible service at the parts store. We were scammed; the part wasn't the color we ordered, and they charge 20% to return it. I don't recommend anyone buy from them. They only care about making a sale, regardless of the customer's needs. I asked the salesperson about the color a thousand times, and they lied to our faces. 😓 Speechless. Kendall Toyota is the worst of the worst. (Original) Pésimo servicio en partes fuimos engañados la pieza no era del color que ordenamos y para devolverla te cobran un 20 % No le recomiendo a nadie que compre en partes . Solo les importa vender sin importarle las necesidades del cliente Le pregunté al vendedor 1000 veces por el color y nos engañó en la cara. 😓. Sin palabras Kendall Toyota lo peor de lo peor

I purchased a vehicle from West Kendall Toyota almost a month ago. It was strange that I did not receive my registration by now. So consider my surprise when I checked my mail yesterday and it turned out I was at risk of having my license suspended by FLHSMV due to my trade-in vehicle still being under my name. I called my sales rep and they told me to not worry about it, that my license would not be suspended. I was not satisfied with this answer and decided to go to the dealership my self. Once there, I discovered ... Read More

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Google - May 5, 2026

I purchased a vehicle from West Kendall Toyota almost a month ago. It was strange that I did not receive my registration by now. So consider my surprise when I checked my mail yesterday and it turned out I was at risk of having my license suspended by FLHSMV due to my trade-in vehicle still being under my name. I called my sales rep and they told me to not worry about it, that my license would not be suspended. I was not satisfied with this answer and decided to go to the dealership my self. Once there, I discovered that my new vehicle had a lien on it, and that is why they have not been able to process my registration. I then had to go to the DMV to get a letter of clearance and surrender my old license plate, which the sales rep told me to hold on to until I receive my new registration (which still has not happened) went back to the dealer (all this occurring on the same day mind you) and they gave my a weak apology and they gave me another temporary tag. The experience of purchasing a car here has been terrible and very stressful. No one should ever have to deal with a headache like this when buying a car

I tried calling to ask for an estimate regarding my car was told I would be transferred to someone that’s able to help then 5 seconds later call hung up. I called back an additional 3 times each time I had to press option one to remain on the line after exactly 30 seconds. Once the call hits two minutes, it automatically hangs up .Even after I pressed option one to remain on the line. I was never called back to follow up regarding the multiple calls or the estimate. I called one finally time spoke with a lady who placed me ... Read More

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Google - Apr 21, 2026

I tried calling to ask for an estimate regarding my car was told I would be transferred to someone that’s able to help then 5 seconds later call hung up. I called back an additional 3 times each time I had to press option one to remain on the line after exactly 30 seconds. Once the call hits two minutes, it automatically hangs up .Even after I pressed option one to remain on the line. I was never called back to follow up regarding the multiple calls or the estimate. I called one finally time spoke with a lady who placed me on hold then again 5 seconds later the call dropped. Not sure if it’s a phone issue or reception issue

First, I would like to address both my purchase experience and my service experience. I purchased my vehicle, a brand new 2026 Toyota Corolla Cross with zero miles, with Roberto. During the financing process, the finance representative did not clearly explain that an additional extended warranty, valued at $2,723, was being included in the contract. This warranty was unnecessary, especially considering the vehicle is brand new and already includes ToyotaCare. The deal was finalized including the cost of this warranty, which increased the total amount of the transaction. I later realized this and was able to cancel the warranty; however, it was ... Read More

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Google - Apr 15, 2026

First, I would like to address both my purchase experience and my service experience. I purchased my vehicle, a brand new 2026 Toyota Corolla Cross with zero miles, with Roberto. During the financing process, the finance representative did not clearly explain that an additional extended warranty, valued at $2,723, was being included in the contract. This warranty was unnecessary, especially considering the vehicle is brand new and already includes ToyotaCare. The deal was finalized including the cost of this warranty, which increased the total amount of the transaction. I later realized this and was able to cancel the warranty; however, it was never properly explained to me at the time of signing, which they were obligated to do. As a result, I was negatively affected, since the original deal had already been structured based on that amount. I consider this lack of transparency to be unethical. On April 6, I brought my vehicle in for service, where several issues were identified. Among them was a transmission-related concern, specifically a possible defective transmission mount. I was informed that the part would be ordered. That same day, after the maintenance was completed, the vehicle left the dealership operating irregularly. Over the following week, I noticed that it was not responding properly,it felt slow, with poor acceleration and inconsistent performance. I returned to the service department again on April 14 to report that the issue persisted. At that time, Miguel dismissed my concerns and stated that I did not have sufficient knowledge about the vehicle. However, Justin later acknowledged that the vehicle did not feel normal and advised that it remain at the dealership overnight for further inspection, indicating that there could be a serious issue. The following day, I was informed that there was nothing wrong with the vehicle. I felt dismissed and disrespected, especially since the service report stated that I was not familiar with the functions of my own vehicle. Currently, the vehicle is operating as it did before; however, I was told that no repairs were performed. Despite this, the vehicle was driven approximately 25 miles and kept overnight after I was advised that there could be a significant issue. This sequence of events is inconsistent, lacks transparency, and I find the handling of my case to be unprofessional. I am attaching documentation as evidence showing that I was told I am not familiar with the functions of my own vehicle. Although my vehicle is currently functioning properly, this is already the second time I have had to bring it in for service, despite it being a brand new 2026 vehicle with zero miles at the time of purchase. The level of attention, communication, and professionalism from the service department has been unsatisfactory. I consider the overall experience to be unethical and request a formal review of this situation.

Waited over 3 hours for an oil change and I had an appointment…after 2 hours it was obvious that no one came to me so I did go to the service guy Joshua and ask what was taking so long…he didn’t know, he was going to find out but never got back to me…I ask who the service manager was and not o e person I ask knew…someone gave me the name Julio being the manager or Venessa…neither one was on site…I’m very disappointed at the service provided for a simple oil change…I ... Read More

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Google - Apr 13, 2026

Waited over 3 hours for an oil change and I had an appointment…after 2 hours it was obvious that no one came to me so I did go to the service guy Joshua and ask what was taking so long…he didn’t know, he was going to find out but never got back to me…I ask who the service manager was and not o e person I ask knew…someone gave me the name Julio being the manager or Venessa…neither one was on site…I’m very disappointed at the service provided for a simple oil change…I don’t recommend this service department to anyone…very poor job on customer service

If I could give 0 stars I would. I arrived for my 9:00AM service appointment at 8:45AM. I sat in my car for ~10-15 minutes before I got out and asked Josue (the person charged with processing cars) when my car would be processed. He said I had to wait in my car while they did intake, and I did. After waiting another 10 minutes past when my appointment was scheduled, I went to ask again because I'd seen cars that got there way after me get processed. I again went to Josue and asked who I could speak to about ... Read More

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Google - Apr 12, 2026

If I could give 0 stars I would. I arrived for my 9:00AM service appointment at 8:45AM. I sat in my car for ~10-15 minutes before I got out and asked Josue (the person charged with processing cars) when my car would be processed. He said I had to wait in my car while they did intake, and I did. After waiting another 10 minutes past when my appointment was scheduled, I went to ask again because I'd seen cars that got there way after me get processed. I again went to Josue and asked who I could speak to about the poor service system. Before he could respond Abel, who I was not speaking to and had not seen until that moment, jumped in, raising his voice at me and saying that I needed to wait and essentially saying that I was lying and had not been there as long as I said I had. I'm sure you can see this all play out on cameras if you have them. The lack of professionalism and customer service is astounding. As a long time customer who has both done service and purchased cars here, I won't be back for either. Clearly the service department is understaffed and the employees are untrained in how to treat customers which is a direct reflection of poor management. Service management, do better. You're failing your employees and your customers. You should be staffed to match the intake needs of your scheduling. Employees should understand that we, the customers, pay their salaries. They need immediate training on how to speak to customers and de-escalate rather than escalate which is what Abel did here, made me way more angry than I already was. On the bright side Frank was helpful. That's the only part of the experience that was positive.

(Translated by Google) My experience was horrible, and don't even get me started on the car. During the financing process, I felt like I'd never felt before in my life, like I was in the middle of a horror movie, or worse, some kind of macabre and tense environment. And I remember them telling me, "You'll be in the best hands." 😪 I wouldn't recommend it to anyone. Luckily, after a year of discovering everything they maliciously did to me, I went to Doral Toyota one day, and the difference is enormous. Thank God! 🙏🏻 (Original) ... Read More

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Google - Apr 8, 2026

(Translated by Google) My experience was horrible, and don't even get me started on the car. During the financing process, I felt like I'd never felt before in my life, like I was in the middle of a horror movie, or worse, some kind of macabre and tense environment. And I remember them telling me, "You'll be in the best hands." 😪 I wouldn't recommend it to anyone. Luckily, after a year of discovering everything they maliciously did to me, I went to Doral Toyota one day, and the difference is enormous. Thank God! 🙏🏻 (Original) Horrible mi experiencia y ni hablar del carro, durante el financiamiento me sentía como nunca en mi vida, como en medio de una película de terror o peor un ambiente macabro y tenso.. y recuerdo k me decían : estarás en manos de los mejores. 😪 No se lo recomiendo a nadie, por suerte después de un año descubriendo todo lo k me hicieron con maldad, fui un día a Doral Toyota y la diferencia es enorme Gracias a Dios 🙏🏻

Stay far away from West Kendall Toyota and the sales Manager Carlos Rodriguez. I visited today (April 5, 2026) to finalize a lease on a 2026 Camry SE (Stock# W415252 based on their own website advertisement of $0 Down / $339 Monthly. What followed was the most dishonest "Bait and Switch" I have ever experienced: Lying about Down Payments: Despite the $0-down ad, the first worksheet they gave me demanded $4,036 in Cash Down. Price Manipulation: When I insisted on the advertised $0-down terms, they provided a second worksheet for the EXACT SAME VIN. Instead of just adjusting the payment, they "magically" increased ... Read More

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Google - Apr 5, 2026

Stay far away from West Kendall Toyota and the sales Manager Carlos Rodriguez. I visited today (April 5, 2026) to finalize a lease on a 2026 Camry SE (Stock# W415252 based on their own website advertisement of $0 Down / $339 Monthly. What followed was the most dishonest "Bait and Switch" I have ever experienced: Lying about Down Payments: Despite the $0-down ad, the first worksheet they gave me demanded $4,036 in Cash Down. Price Manipulation: When I insisted on the advertised $0-down terms, they provided a second worksheet for the EXACT SAME VIN. Instead of just adjusting the payment, they "magically" increased the vehicle's balance by over $4,200 and hiked the monthly payment to $600. Hidden Junk Fees: They attempted to force $2,100 in "Non-Tax Fees" (dealer add-ons) that were never disclosed in the advertised price. I have filed formal complaints with the Florida Attorney General and the FLHSMV (Department of Highway Safety and Motor Vehicles) regarding these deceptive trade practices. I have the time-stamped ad and both contradictory worksheets as proof. Advice to Buyers: Do not trust their online "specials." They are simply lures to get you in the door so they can exploit you with thousands in hidden fees. Drive to a dealer that actually values transparency and legal compliance.

I normally do not write negative reviews, but unfortunately my experience with West Kendall Toyota regarding my GAP insurance refund has been extremely disappointing. I formally requested the cancellation of my GAP insurance on December 23, 2025, and I was informed that the refund process would take approximately 15 to 25 days, with a maximum of one month to receive the check. Today is April 1, 2026, and I still have not received the refund nor any clear update regarding the status of the payment. After contacting Space Coast Credit Union, I was informed that the responsibility for issuing the GAP refund belongs to the dealership, ... Read More

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Google - Apr 1, 2026

I normally do not write negative reviews, but unfortunately my experience with West Kendall Toyota regarding my GAP insurance refund has been extremely disappointing. I formally requested the cancellation of my GAP insurance on December 23, 2025, and I was informed that the refund process would take approximately 15 to 25 days, with a maximum of one month to receive the check. Today is April 1, 2026, and I still have not received the refund nor any clear update regarding the status of the payment. After contacting Space Coast Credit Union, I was informed that the responsibility for issuing the GAP refund belongs to the dealership, not the credit union. I have attempted several times to contact the person responsible for handling GAP refunds at the dealership. I have called multiple times and left voicemail messages requesting a return call, but unfortunately I have not received any response. The lack of communication and the extended delay in resolving this matter is very concerning. I sincerely hope someone from the dealership reviews this situation and provides a prompt resolution.

Very rude attitude from the ladies on the cashier and seems they think it’s fine to treat customers ev the way they do I’ve coming to this dealer over years!! And never had an issue before but now it’s a total different experience every time you come because of the reception and over the phone it’s even worst. Very disappointed

(Translated by Google) I don't usually leave reviews, but I feel I must after my experience with West Kendall Toyota. The main problem was with the financing. From the beginning, the finance officer made me feel like he was doing me a favor and that I was getting an excellent deal on a 2024 Toyota Corolla SE, which I started financing in February of that year. Unfortunately, that wasn't the case. The contract was for 72 months with a 5.99 APR and a $5,000 down payment. The problem wasn't the APR, but how the finance officer inflated the price of a $26,000 ... Read More

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Google - Mar 29, 2026

(Translated by Google) I don't usually leave reviews, but I feel I must after my experience with West Kendall Toyota. The main problem was with the financing. From the beginning, the finance officer made me feel like he was doing me a favor and that I was getting an excellent deal on a 2024 Toyota Corolla SE, which I started financing in February of that year. Unfortunately, that wasn't the case. The contract was for 72 months with a 5.99 APR and a $5,000 down payment. The problem wasn't the APR, but how the finance officer inflated the price of a $26,000 car to $32,000 without taking into account that I had already made a $5,000 down payment. This meant that the amount that should have been financed was only $21,000. How do you end up paying $50,000 for a car whose financed price should have been $21,000? Due to inexperience and complete ignorance, I trusted what they told me. However, after carefully reviewing the contract and seeking advice, I realized that the total cost of the vehicle was significantly inflated, by more than $20,000 due to interest and fees that weren't clearly explained. It's frustrating to realize this after you've already paid thousands of dollars and the balance is still high. My advice: don't let yourself be pressured by these people who have no scruples when it comes to selling you a car. All they care about is squeezing every last penny out of you. And the most ironic thing of all is how they respond to customer reviews, telling them to please contact the phone number listed below. All to maintain their false interest in their customers. In fact, they usually only respond to customers who leave positive feedback. A WORD OF ADVICE FOR FUTURE BUYERS AT THIS WEST KENDALL TOYOTA DEALERSHIP. Review everything carefully, compare prices with other dealerships, and if possible, bring someone with financing experience to avoid situations like this. Hopefully, the dealership will improve how it handles these kinds of situations and demonstrate greater professionalism and respect for its customers, because no one should leave a purchase feeling cheated. (Original) No suelo dejar reseñas, pero siento que debo hacerlo después de mi experiencia con West Kendall Toyota. El problema principal fue con el financiamiento. Desde el inicio, el financista me hizo sentir que me estaba haciendo un favor y que estaba consiguiendo un excelente trato por un Toyota Corolla SE 2024 el cual comencé a financiar en febrero de ese mismo año. Lamentablemente, eso no fue lo que ocurrió. El contrato fue a 72 meses con un APR de 5.99 y un down payment que puse de 5000 $. El problema no fue el APR si no como el financista infló el valor de un carro de 26 000 $ out of the door a 32 000 $ sin tener en cuenta que ya había dado 5000 $ de down payment es decir que ya lo que se debía financiar eran 21.000 $ nada más. Es decir, ¿cómo terminas pagando 50.000 $ por un carro que su precio a financiar debía haber sido 21.000 $ ? Por falta de experiencia y total desconocimiento confié en lo que me decía. Sin embargo, después de analizar el contrato con calma y asesorarme, me di cuenta de que el costo total del vehículo estaba muy inflado, en más de 20.000 $ debido a intereses y cargos que no fueron claramente explicados. Es frustrante darte cuenta de esto cuando ya has pagado miles de dólares y aún así el balance sigue siendo alto. Mi consejo: no te dejes presionar, por estas personas que no tienen ningún tipo de escrúpulo a la hora de venderte un auto. Lo único que les interesa es sacarte hasta el último centavo posible en la venta. Y lo mas ironico de todo es como responden en los comentarios que hacen los clientes con respecto a sus experiencias que por favor contacten al # de teléfono que les dejamos a continuación. Todo para seguir mostrando su falso interés por sus clientes. De hecho, por lo general suelen contestar solo a los clientes que dan buenas opiniones. CONSEJO SANO PARA FUTUROS COMPRADORES EN ESTE DEALER DE WEST KENDALL TOYOTA. Revisen todo con calma, comparen con otros lugares y si es posible lleven a alguien con experiencia en financiamiento para que no les sucedan cosas como estas. Ojalá el concesionario mejore la forma en que maneja este tipo de situaciones y muestre mayor profesionalidad y respeto en su trabajo para con sus clientes porque nadie debería salir de una compra así. SINTIÉNDOSE ENGAÑADO.

Im not sure if this is WKT issue or supplier issue. I placed an order for TRD center caps part# PT998-89210-F2. I was told the next day that my order was cancelled because "Techincal" was not releasing the caps for general sales. We attemted to make another order as I was there and the order was asking for a VIN, why in the world would they need a VIN for 5 plastic caps that go on TRD wheels. Anyways, the order was cancelled once again. I went home and placed another order online same 5 caps, same part # ... Read More

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Google - Mar 28, 2026

Im not sure if this is WKT issue or supplier issue. I placed an order for TRD center caps part# PT998-89210-F2. I was told the next day that my order was cancelled because "Techincal" was not releasing the caps for general sales. We attemted to make another order as I was there and the order was asking for a VIN, why in the world would they need a VIN for 5 plastic caps that go on TRD wheels. Anyways, the order was cancelled once again. I went home and placed another order online same 5 caps, same part # and I was not asked anything about any VIN, so it went thru normally. I called "Lam" who is the internet order guy and I told him i placed another order, coincidentally my order was cancelled 10 mins later by WKT. I didnt give up, because all of this was becoming absurd for 5 pieces of plastic. I finally placed another order from another toyota dealership and today 3/28/26 I received all 5 center caps part# PT998-89210-F2 and now on my wheels. No questions asked, no VIN to enter, just a quick transaction, no excuses. Im not sure what occured at WKT, I dont blame Lam, but between technical and parts department there seems to be some miscommunication.

They show no respect for your time... Good luck with them

(Translated by Google) Bad experience, I rate it as terrible. I went with my 2026 Rav 4 and they refused to inspect my car. Then I went to sales to get help checking the phone app and they told me they work differently. It's a disaster, I don't recommend it to anyone. (Original) Mala opinion, yo la califico como pesima, fui con mi Rav 4 2026 y no quisieron revisar mi carro, despues pase por ventas para que me ayudaran a revisar la aplicacion del telefono y me dijeron trabajamos distintos, es un desastre, no recomiendo a nadie.

(Translated by Google) I'm giving one star because I can't give less. I went to this dealership to get the rims and tires changed on my 2020 Toyota Tundra, and they called me to say that one of the tire sensors was missing and that it would cost $400 to install. I'm sure my car had all four sensors, so I went to complain to the manager there, and her response was that she had no way of proving it. I asked her to please show me the video they're required to record for all vehicles during inspection, ... Read More

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Google - Mar 7, 2026

(Translated by Google) I'm giving one star because I can't give less. I went to this dealership to get the rims and tires changed on my 2020 Toyota Tundra, and they called me to say that one of the tire sensors was missing and that it would cost $400 to install. I'm sure my car had all four sensors, so I went to complain to the manager there, and her response was that she had no way of proving it. I asked her to please show me the video they're required to record for all vehicles during inspection, and when she searched on the computer, she couldn't find any video. She very rudely told me she didn't have the video, and I had to leave without an answer and without the sensor for my car. This is terrible. You pay for an extremely expensive service and then they rip you off. The person who helped me is named Roberto Prieto, the mechanic is Josue, the workshop manager is Miguel, and the manager, whose name I don't know, didn't give me any answers. This happened today, March 7th, between 10:00 AM and 1:30 PM. I'm leaving my complaint here to receive a response and a solution to this case, since the manager in charge didn't have a solution for me. (Original) Estoy dejando una estrella porque no puedo dejar menos, fui a este dealer para hacerle un cambio de rines y gomas a mi Toyota Tundra 2020 y me llamaron para decirme que le faltaba un censor de una goma y que dicho censor costaba ponercelo como $400.00 .Yo estoy seguro que mi carro tenia los 4 censores por eso fui a reclamarle a la manager que estaba alli y la respuesta q me dio fue q ella no tenia como probar eso. Le dije que porfavor me mostrara el video que ellos tienen que hacerle a todos los veiculos cuando le hacen la inspeccion y cuando busco en la computadora no encontro ningun video y con su cara muy dura me dijo que no tenia el video y yo tube que irme sin una respuesta y sin el censor de mi carro . Esto es terrible pagas por un servicio carisimo y ademas te roban.El que me atendio se llama Roberto Prieto, el mecanico Josue, el jefe de taller Miguel y la manager que no me dio ninguna respuesta no conosco el nombre pero fue hoy 7 Marzo entre las 10 am y las 1:30 pm. Dejo aqui mi queja para resibir una respuesta y una solucion de este caso ya que la manager a cargo no tubo una solucion para mi.