Customer Testimonials

Thank you Alain Dominguez for yur attention. I really appreciate A 10 for Alain Dominguez

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I had took my Toyota tundra for oil change steed Motor oil they put transmission fluid messed up my truck. Service manager Melissa 13800 Sw 136 st. Miami Fl 33186 Mauricio service advisor and Justin Garcia service advisor when complaints are file they damage your auto and they sabotage your auto. And they cover up. Toyota should all be closed up no one should by any auto or by any auto they covers things up . And they are all layers and cover up things . They were good ones but now they are no good and they are worst to the worst. And soo ... Read More

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DealerRater - May 19, 2025

I had took my Toyota tundra for oil change steed Motor oil they put transmission fluid messed up my truck. Service manager Melissa 13800 Sw 136 st. Miami Fl 33186 Mauricio service advisor and Justin Garcia service advisor when complaints are file they damage your auto and they sabotage your auto. And they cover up. Toyota should all be closed up no one should by any auto or by any auto they covers things up . And they are all layers and cover up things . They were good ones but now they are no good and they are worst to the worst. And soo low that they stoled my daughters food donated by the church how low can you be .

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Andy Suarez helped me with my new lease and turning in my old one. He took all the time I needed and answered all my zillion questions too. Took the time to explain everything too and how it works. This was my first time purchasing from them, but use their service department for years and very happy with them too. I recommend Andy 100% for anyone's new car sales.

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If you plan to purchase a car used or new, run the opposite way of this dealership.

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Bought a new Tundra capstone here. The salesmen tried to convince me it got 40 miles to the gallon, common sense tells you it don't! I ended up buying it and ot was way overpriced, but pressure from the wife convinced me to buy it. Damaged a tire 3 months ago they changed it because it had road hazard coverage. On the way home the center cap came off the rim. I went back and complained to them, they said they would order a new one and call me. 2 months later still do not have it. But the problem lies in ... Read More

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DealerRater - May 25, 2024

Bought a new Tundra capstone here. The salesmen tried to convince me it got 40 miles to the gallon, common sense tells you it don't! I ended up buying it and ot was way overpriced, but pressure from the wife convinced me to buy it. Damaged a tire 3 months ago they changed it because it had road hazard coverage. On the way home the center cap came off the rim. I went back and complained to them, they said they would order a new one and call me. 2 months later still do not have it. But the problem lies in the service manager, I have contacted him well over 6 times left him voice mails, and other people have sent him emails he will not contact me back. I will be contacting corpratie about how bad this dealership is. I didn't mention any names here but I will during the coprate call!

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Terrible service, I won't come back here again. I just returned from West Kendall Toyota, supposedly I had an appointment for today at 7 in the morning and I was the first to arrive there, they did not respect my order of arrival, nor the appointment I had and they sent me to line up at an office with several people in front that I don't know where they came from......, when I explained to the young woman who was there, she practically told me that that was not her problem..., this is a total lack of respect for ... Read More

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DealerRater - Apr 17, 2024

Terrible service, I won't come back here again. I just returned from West Kendall Toyota, supposedly I had an appointment for today at 7 in the morning and I was the first to arrive there, they did not respect my order of arrival, nor the appointment I had and they sent me to line up at an office with several people in front that I don't know where they came from......, when I explained to the young woman who was there, she practically told me that that was not her problem..., this is a total lack of respect for customers Because if you have an appointment for 7 in the morning, the time the service opens, you assume that you will be attended to at that time.

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Don't waste your time at this dealership. Find another one ASAP. THEY SOLD THE CAR WE HAD RESERVED!!! We went to speak with a sales rep about leasing a car. The sales rep didn't even gives us his name just told us to sit and he would be right back. After waiting for almost 30 minutes, we walked out and left. The online sales team we were chatting with (very good team by the way) asked for us to come back the following week because the vehicle we had reserved (we put $$ down) was ready for pick up. When ... Read More

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DealerRater - Apr 11, 2024

Don't waste your time at this dealership. Find another one ASAP. THEY SOLD THE CAR WE HAD RESERVED!!! We went to speak with a sales rep about leasing a car. The sales rep didn't even gives us his name just told us to sit and he would be right back. After waiting for almost 30 minutes, we walked out and left. The online sales team we were chatting with (very good team by the way) asked for us to come back the following week because the vehicle we had reserved (we put $$ down) was ready for pick up. When we arrive we were made to wait, AGAIN, only for them to tell us that THEY SOLD THE CAR WE HAD RESERVED!!! terrible customer service at this dealer. They had no regard for our time and the money we put down for the car we were told was on hold for US. Very disappointing experience.

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Kendall Toyota es el dealer de la familia.Todos mis carros me los he comprado en este lugar. El vendedor Ramon Romero me ayudó a encontrar el carro perfecto para mi. Terminé llevándome el Toyota bz4x 2024 y todavía estoy descubriendo cosas nuevas que el carro hace. Estoy encantado con la compra.

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Writing to describe recent unfortunate experience at West Kendall Toyota that led to the return of a new vehicle and countless hours of wasted time. I was in the market for a new 4Runner and targeted Google advertising showed me a "new" 2023 4Runner TRD Pro available in last year's special color at this dealership. I called the dealership and was told that the vehicle was already purchased but in case the deal fell through, they would call. A week later, that is exactly what happened. I was told the original buyer was unhappy with the color and ... Read More

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DealerRater - Mar 24, 2024

Writing to describe recent unfortunate experience at West Kendall Toyota that led to the return of a new vehicle and countless hours of wasted time. I was in the market for a new 4Runner and targeted Google advertising showed me a "new" 2023 4Runner TRD Pro available in last year's special color at this dealership. I called the dealership and was told that the vehicle was already purchased but in case the deal fell through, they would call. A week later, that is exactly what happened. I was told the original buyer was unhappy with the color and walked away. So I went in to purchase the car, assuming all was as advertised. Strangely, the "new" car had 440 miles on it. I was told the vehicle was used in shows but was "new." I loved the color and agreed to the purchase at MSRP, but when I inspected the car there was notable paint damage to multiple panels including scrapes and chips. I was told everything would come out with a buff and they would fix any damaged areas and have the car looking as it should. At this time, I paid for the vehicle with a 20% down payment, financed the remainder, set up insurance, and planned to retrieve the vehicle in a few weeks after I returned from vacation. When I went to take delivery of the vehicle, it was parked outside in the dark next to the dealership. I requested that the vehicle be brought inside to the light so we could adequately inspect the paint and in the light it was evident that the paint was not corrected. In fact, more paint chips were now visible that the car had a good clean. Rather than repainting the panels, it appeared that someone dabbed paint on each of the chipped areas. At this time, the sales manager advised that they did not want to spend the money actually repainting the damage and simply offered to unwind the sale. When I asked if there was another vehicle in another color (the special color was last year's model), the dealership advised that they had no ability to find another car. I was clearly upset. Within a few days, the sales manager called and said that his manager had in turn seen the vehicle, noted that the paint was unacceptable and communicated their plan to paint to vehicle properly. I advised that if the vehicle was repainted, I would still be interested if A) the paint was fixed properly and B) the dealership adjusted the price properly, requesting $1,000 for my hours of wasted time and the depreciation of the vehicle due to repainting. The dealer had no interest in selling the vehicle with the $1,000 requested adjustment. After many requests, I received a refunded check for my down payment and the loan was cancelled. I will say the both the car salesperson and sales manager were polite and professional. But delivering a car in the dark with paint damage is suspicious at a minimum. I wasted hours of my time with this dealership. It's just a car, not a big deal. But I feel it important to notify other potential buyers of this issue, particularly if someone is considering buying that particular vehicle with damaged paint that has been repaired. Whether or not it will be disclosed to a potential buyer is anyone's guess.

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had service for toyota tacoma for the first time and lost the back liner,went to service department personally stated they will look into it but no response, second foolow up lately still no response. i dont have actual prrof that somebody stole it in the service department but notice it was gone after the service

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Terrible service. They made a mistake with my battery warranty, after a complaning the Service Manager offer me a call back and she never did. We called again and they did the same. They are super irresponsable

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Brought my car for a repair by phone the guy that sold us the truck. told me it was going to take 1 to 2 hours max, when I got to the dealer, they told me it would about 3 hours, it took more like 5 hours to get the repair done, they were very unprofessional, I would not recommend this dealer at all!

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I recently purchased a vehicle from there. Let me start by saying they staff was very friendly and nice to my wife, sons and myself. I had put a deposit on a incoming vehicle and when it came in I went to the dealership. However the day before its arrival the dealership advertised a dealership discount on their website. When i raised an showed them their ad. Which by the way was still active on the internet, they stated "Oh thats management posting that to get people in the door then the sales staff has to tell them thats ... Read More

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DealerRater - Dec 4, 2022

I recently purchased a vehicle from there. Let me start by saying they staff was very friendly and nice to my wife, sons and myself. I had put a deposit on a incoming vehicle and when it came in I went to the dealership. However the day before its arrival the dealership advertised a dealership discount on their website. When i raised an showed them their ad. Which by the way was still active on the internet, they stated "Oh thats management posting that to get people in the door then the sales staff has to tell them thats not going to happen." To me that it illegal. I have bought many car and know the process. It was the same car and the ad. was still active. Bad for the sales staff they on see me or that vehicle again. Only reason why we bought it was because it was exaclty what my wife wanted and we had already been waiting over 5 weeks for it to arrive.​

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Amazing service - arrived at appointed time for my scheduled maintenance service. Service Advisor, Craig Koning, was attentive and very courteous. This is the second time he has been my Advisor and both times he has been amazing. Was out at the promised time (less than an hour from the time I arrived). Both the drop off and waiting areas are spotless. Highly recommend.

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Terrible service, the treatment is horrible and the wait is endless, because they talk inside the office. I made an appointment and I was attended by Kennped Landaeta, his treatment was indolent and without desire to work. We ended up not doing the oil change. It was a horrible experience

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Waited over an hour for a salesman to help me! I was never greeted or asked if I needed help, they were all sitting down talking to each other while watching me look at the cars. I would never come back to this dealership!

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Very untrust worthy. I purchased a Maserati from this dealership in May 2020. A GAP policy was added to my financing. Unfortunately, my vehicle was stolen in October 2021. When I called the GAP coverage I was informed that the policy was cancelled 2 days after purchase because they do not coverage this type of vehicle. And the dealer was contacted the day of cancellation. But the dealer never told me. Therefore, I ended up paying the balance of the car loan out of pocket after my car insurance settled. I contacted Carmelo, Financing Director, at West Kendall Toyota on November 24th 2021, he ... Read More

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DealerRater - Jan 23, 2022

Very untrust worthy. I purchased a Maserati from this dealership in May 2020. A GAP policy was added to my financing. Unfortunately, my vehicle was stolen in October 2021. When I called the GAP coverage I was informed that the policy was cancelled 2 days after purchase because they do not coverage this type of vehicle. And the dealer was contacted the day of cancellation. But the dealer never told me. Therefore, I ended up paying the balance of the car loan out of pocket after my car insurance settled. I contacted Carmelo, Financing Director, at West Kendall Toyota on November 24th 2021, he said they will give me the refund of the cost of the policy. Today is January 22, 2022 and I have not received a penny!!!

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This is the worst dealer. We left our Truck in service for 7 days and nothing got fixed. Refused to fix a bad fuel pump because the truck had an aftermarket LED light bar. Oil change that was supposed to get done didn't get done either. Service Advisor Alvaro is incompetent and a liar. Everything he said was a lie as our dash cam footage proofs. The dealer allowed me to go into my truck to replicate the problem for them after 3 days of being there and didn't advise me untill after the fact the technician that has just ... Read More

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DealerRater - Jan 15, 2022

This is the worst dealer. We left our Truck in service for 7 days and nothing got fixed. Refused to fix a bad fuel pump because the truck had an aftermarket LED light bar. Oil change that was supposed to get done didn't get done either. Service Advisor Alvaro is incompetent and a liar. Everything he said was a lie as our dash cam footage proofs. The dealer allowed me to go into my truck to replicate the problem for them after 3 days of being there and didn't advise me untill after the fact the technician that has just worked on it Tested Positive for Covid-19. putting me and my family's health at risk. The technicians I spoke with have no product knowledge, were rude and provided misinformation. I know this as im a ASE Certified Master Technician my self. As well a Ferrari/ Porsche /Maserati /BMW CERTIFIED Technician. As a High end vehicle Mechanic shop business owner for over 15 years, it is clear when this Dealer is lying and refusing to fix a problem by providing every excuse in the book and shifting blame. I gave them multiple chances to make the situation right even Speaking with the Service Manager Karina directly and nothing got done. She stood behind her Service advisors lies, technicians incompetence and gave us back our broken and potentially dangerous truck unfixed. To add insult to injury, they charged us a $160 diagnostic fee that the service advisor told us we wouldn't have to pay as the fuel pump was covered under the trucks Drive train warranty when we dropped it off. After this experience we have canceled our order for the 2022 Tundra and our TRD Pro 4runner order. WEST KENDALL TOYOTA gives the Toyota brand a bad name. I would advise you to do business elsewhere.

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I am very happy with the way Kennped Landaeta from the service adviser treated me, respectfully, helpful he always contacted me on service updates. Very professional.Thanks.

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This is the worst service I ever had They took 2 1/2 hours for a 5 minutes oil change Unable to give you information about your car You rather go to another place for maintenance

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BAD Experience - Read BEFORE you BUY 1st- prices on the website are very low compared to the price you actually pay. Keep in mind they charge extra for "Pre-delivery Service fees" and you don't get a report of the services performed to see if they are overcharging. Don't make my mistake and ask for the report. 2nd- I wanted to purchase a SUV with a pre-collision system and trade in my C-HR that has this system. The salesperson (Eduardo) sold me a 2016 Rav4 XLE and he ASSURED the car had the system and later I ... Read More

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DealerRater - Jun 17, 2021

BAD Experience - Read BEFORE you BUY 1st- prices on the website are very low compared to the price you actually pay. Keep in mind they charge extra for "Pre-delivery Service fees" and you don't get a report of the services performed to see if they are overcharging. Don't make my mistake and ask for the report. 2nd- I wanted to purchase a SUV with a pre-collision system and trade in my C-HR that has this system. The salesperson (Eduardo) sold me a 2016 Rav4 XLE and he ASSURED the car had the system and later I found not to be true. It's NOT standard for 2016 XLE models as he said, it's OPTIONAL. Because of this WRONG information I made a bad decision to pay way above KBB for a car that doesn't have what I wanted. As a Toyota "advisor" he should make sure the information is correct. 3rd- Since they didn't have the all-weather mats for the car during memorial day, the salesperson told me he would ship it to me on wednesday 2nd. I paid and NEVER received. He never replied to my emails or texts. No contacts after my complaints.  It seems nobody cares after the buyer signs the check. Bad customer service. I tried to contact the manager through the website form, but the email was delivered to the sales team and it seems they don't bother to forward the message or the manager doesn't bother to answer. I had better experiences in other Toyotas. This one needs better training. I'll update my review if I ever get my mats or any contact from the manager.

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This is from a few months ago. I came in to look at a specific car in Feb 2021. Jorge took the time to have the car pulled up to show me. He was very professional. I got a VERY good deal on the car, and the service dept took care of a minor recall the next day in very short order, along with some other issues that should have been caught in the reconditioning process. Bottom line, when I'm ready for another car, I will most certainly look Jorge up and likely buy from them. Thanks again! I've ... Read More

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DealerRater - May 29, 2021

This is from a few months ago. I came in to look at a specific car in Feb 2021. Jorge took the time to have the car pulled up to show me. He was very professional. I got a VERY good deal on the car, and the service dept took care of a minor recall the next day in very short order, along with some other issues that should have been caught in the reconditioning process. Bottom line, when I'm ready for another car, I will most certainly look Jorge up and likely buy from them. Thanks again! I've come in for service a few times for various preventative items, and let's be blunt. Their service department is VERY fast, courteous and the pricing for a dealer is par for the course. Pricing can always be lower, but in my humble opinion their pricing is fair.

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Seems like they were not interested in selling or leasing any car. When I asked about leasing, they said the price was similar to the purchase price. Perhaps their sales people dont have any idea in how leasing works, but it seemed like they were either trying to sell/leasing me an overpriced car or sabotage the brand even further."

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Very bad experience they are not professional at all they need some training how to treat customers Never again ! Don’t recommend to anyone they lie to your face

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Saul was an awesome salesman and his supervisor was so helpful ! I went in expecting to get a 2006 corolla and left with a 2021 corolla at a great price!

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Worst service ever! I made an appointment for regular maintenance with Manuel Quesada at 8:30 am I had to wait until 4 pm.He never call me to let me know that the car was ready.

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Was shopping around for a new Corolla and was recommended this dealership. All the personnel were friendly and professional. The price was just right and the whole process was smooth. Angel and Nestor (sales and finance) did an excellent job. Highly recommend for car buying needs.

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I brought my Tacoma for oil change and the service was excellent. I spoke with Kennped who explained to me everything that would be done to the car, costs, and always had communication with me for the status of my car, the wait was short. Very good service and attention, I will back to him

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I always have had a great experience when need to buy a vehicle, and Vicente Pablos is a wonderful person, however when I referred a customer to buy a car at WKT, a "referral bonus" were supposed to be mailed to me, and after a year, nothing have been received. I contacted Vicente Pablos (Sales) and Julian Bertel (Finance), and nothing has been resolved. With this referral program, I have a bad customer experience.

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Mi mejor compra en mucho tiempo! Excelente servicio, condiciones y calidad humana. Gracias Salomón, eres un asesor maravilloso e igualmente Cookie Agostinho, excelente atención. Gracias

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Excelente experiencia en la compra de mi carro me encanto la atención de Salomón te da mucha confianza además que es súper paciente y amable mil gracias de verdad

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La peor experiencia en el servicio de mi auto, despues de tres horas esperando, me delvolvieron el carro con un dano en el techo en la parte frontal del pillar del pasajero, cuando hable con el service advisor, me dijo que a lo mejor fue con un arbol, que chequeo en las camaras y no vio nada, mi Toyota es del 2019.

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Very pleased to do business with Toyota for over 4 years. I was assisted by Yoel Vazquez and Nestor who made the experience enjoyable and super easy. Both, Yoel and Nestor are knowledgeable and helpful. I felt comfortable and assisted all the time. Congrats for the excellent work they do!

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Great team the a have on west Kendall Toyota from the salesman ( Salomon Rueda ) finances Dept and great manager , thank you guys . Highly recommend it.

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I am very Pleased with the experience at West Kendall Toyota... Starting with Salomon Rueda; who when about and beyond to find the perfect match .... Fidel Galeano and his Excellent Customer Service and Gilberto Thompson and al his Financial advice... The whole Team make posible to have two New car parking at my house now ... They make you Feel like a star and make your wish come true ....

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I have been doing business with Toyota for over 10 years now and we know dealing with the dealer sometimes can get frustrated and time consuming. But believe me when I say that both Noel Arauz & Fabiana Miraldi made the online sales experience super easy and convenient. They were both responsive right away and did not waste any time to get the vehicle and price we were comfortable with. Their professionalism goes without saying what car shopping should be. My wife and I thank you both as were extremely happy with our new 2020 RAV4.

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Buying a car is always soooo stressful but my experience with Eduardo Alvarez was awesome. He was very helpful and resourceful, he guided me through the whole process and attended all my concerns. Outstanding people skills!!! The better reference is this is the 2nd car that I bought with him as well my family and it won't be the last!! Rate 10 out of 5!!!

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I had a wonderful Experience with my car salesman Sandy Wong He has awesome customer service and outstanding people skills would definitely recommend you going and buying a car from this man

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Acabo de comprar mi primer vehiculo de el vendedor SALOMON RUEDA. Fue muy profesional y fue super facil trabajar con el. Presto atencion a lo que yo queria, y encontramos el carro perfecto para mi, un buen toyota con bajas millas y las caracteristicas que me gustaron. Definitivamente lo voy a recomendar a mis amigos que le hagan falta compra de carro. Muy buena experiencia 10/10

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I was window shopping for a new car and stopped to check this place out. Never the less, I must say I had an AMAZING experience as soon as I walked in. The ambience and energy of this place is unbeatable. It’s not like any dealership. I purchased a 2017 Toyota Camry from salesman MR. SALOMON RUEDA! It was a PLEASURE to be taken care of by him!! He was VERY knowledgeable and transparent. He went above and beyond explaining every detail to me and made sure I got exactly what I wanted. Thank you SALOMON for an amazing experience. ... Read More

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DealerRater - Mar 11, 2020

I was window shopping for a new car and stopped to check this place out. Never the less, I must say I had an AMAZING experience as soon as I walked in. The ambience and energy of this place is unbeatable. It’s not like any dealership. I purchased a 2017 Toyota Camry from salesman MR. SALOMON RUEDA! It was a PLEASURE to be taken care of by him!! He was VERY knowledgeable and transparent. He went above and beyond explaining every detail to me and made sure I got exactly what I wanted. Thank you SALOMON for an amazing experience. I LOVE MY NEW CAR!

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Mr. Salomon- has been working with me over the phone and through text messages for the past 3 weeks. He has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect. Not your typical salesame, nothing short of extremely professional and responsive. The car is fantastic and everything I was looking for- I will be referring friends to him and everyone around me overall. I definitely plan to purchase all future vehicles from him. 10 out of 10 !!!!!!!!!!!!!!!!!!!! thank you Mr. Salomon

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I enjoyed my visit at West Kendall Toyota with Salomon Rueda. Salomon’s very professional knowledgable and easy to work with. I would definitely recommend Salomon to family and friends. Roxy

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Great place to buy a car; Salomón the sales guy was real nice and professional. He asked the right questions and showed us exactly what we were looking for. No hustles, no lies, just good business. We're very happy with our new Toyota. Thanks Salomón.

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Fui a visitar a West Kendall allí me encontré con Salomon y fue un oso más sencillo y rápido muy buena experiencia. Lo Recomiendo 100%

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I recently bought a car with Salomon Rueda, very professional and helpful. I’m super satisfied with the great service and the excellent job Salomon did.

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Fast transparent sales process... everything was explained clearly and all my questions were answer, I never felt as if I was being taken advantage of. I highly recommend west kendall toyota.

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I had a wonderful experience in the Toyota dealer, good deals and the sales representative very nice, smart and polite. I am really thankful. Nice car.

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I bought a Toyota RAV4 3 weeks ago. Our best experiencing ever in a dealership. Salomon Rueda was a very nice and helpful sales associate. Our car cannot be better. I thank Salomon and his manager for the kind of service, attention and price they gave us.

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Soy un cliente de ellos por tiempo y ayer quise comprar un 4runner canviarlo por el mio un toyota rav4 y no me quisieron ayudar nunca pierden vastante le sacan a todos los carros Atraen a la gente con ofertas que tienen y al final son mentirass

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La peor experiencia que e tenido en mi vida . Yo mande una oferta al dealer que me había dado La Doral Toyota y la muchacha que me atendió me hizo bajar 60 millas hasta el dealer diciéndome de que su manager había aprobado una mejor oferta y todo era mentira . No recomiendo este dealer , no me gustan las compañías que mienten y que engañan a las personas . Los managers son un asco y te tratan super mal . Al final no consigues las ofertas , todo es mentira . Y te envuelven y te engañan para que compres ... Read More

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DealerRater - Aug 21, 2019

La peor experiencia que e tenido en mi vida . Yo mande una oferta al dealer que me había dado La Doral Toyota y la muchacha que me atendió me hizo bajar 60 millas hasta el dealer diciéndome de que su manager había aprobado una mejor oferta y todo era mentira . No recomiendo este dealer , no me gustan las compañías que mienten y que engañan a las personas . Los managers son un asco y te tratan super mal . Al final no consigues las ofertas , todo es mentira . Y te envuelven y te engañan para que compres por encima del presupuesto que ya tienes .

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I took my new Corolla 2019 to the dealer because a light regarding one of the tires was showing on the dashboard. The service advisor was Manuel Quesada and after an hour waiting in the lobby, he advised me that one of the front tires had a nail and that I needed to purchase a new tire which cost $270.00 according to him, I advised that I was declining replacing the tire as my car was purchased new only 3 months ago. I took the car to a tire place and they fix the tire for $8.00, I felt that I was being robbed. ... Read More

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DealerRater - Jun 12, 2019

I took my new Corolla 2019 to the dealer because a light regarding one of the tires was showing on the dashboard. The service advisor was Manuel Quesada and after an hour waiting in the lobby, he advised me that one of the front tires had a nail and that I needed to purchase a new tire which cost $270.00 according to him, I advised that I was declining replacing the tire as my car was purchased new only 3 months ago. I took the car to a tire place and they fix the tire for $8.00, I felt that I was being robbed. Furthermore, my car could not be found because he put the wrong number instead of 115 he put 11 and had to wait more than half an hour for my car. Horrible experience.

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my dad bought car there they promise a second key now $100 and fix air vent not a chance. the best was the finance guy that he wouldnt treat his 80 year dad that way 20% interest plus 899 dealer fee plus 499 processing and the clincher is the car price was 7500 but on the finance shows car price at 7999.00 nice price change on an 80 year old man. i laughed at the finance guy when i went there to talk to him they hide everything in the finance paper. he told me he didnt have to show the extra fee in the contract. DONT GO ... Read More

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DealerRater - Mar 9, 2019

my dad bought car there they promise a second key now $100 and fix air vent not a chance. the best was the finance guy that he wouldnt treat his 80 year dad that way 20% interest plus 899 dealer fee plus 499 processing and the clincher is the car price was 7500 but on the finance shows car price at 7999.00 nice price change on an 80 year old man. i laughed at the finance guy when i went there to talk to him they hide everything in the finance paper. he told me he didnt have to show the extra fee in the contract. DONT GO THERE, RUN THE OTHER WAY THEY ARE DECEPTIVE PEOPLE TAKING ADVANTAGE OF THE ELDERLY. Shame on you

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Para empezar es primera vez que hago un review, nunca me había hecho falta o no había tenido necesidad de hacerlo, pero este creo que debe ser del conocimiento de todos. En el camino al trabajo mi Toyota Tacoma tuvo problemas de calentamiento me baje mire el radiador y el tanque de reserva estaban bien de todas formas entré en una gasolinera y compré un antifreeze y le adicioné un poco pero como dije el tanque de reserva estaba casi en el maximo, casualmente estaba a menos de una milla del dealer y eran las 6:00 de la mañ... Read More

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DealerRater - Oct 3, 2018

Para empezar es primera vez que hago un review, nunca me había hecho falta o no había tenido necesidad de hacerlo, pero este creo que debe ser del conocimiento de todos. En el camino al trabajo mi Toyota Tacoma tuvo problemas de calentamiento me baje mire el radiador y el tanque de reserva estaban bien de todas formas entré en una gasolinera y compré un antifreeze y le adicioné un poco pero como dije el tanque de reserva estaba casi en el maximo, casualmente estaba a menos de una milla del dealer y eran las 6:00 de la mañana por lo que espere a que abrieran las puertas a las 7:00, se me olvidaba decir que este es un léase y que es del 2016. Le expliqué al empleado lo que me pasaba y espere aproximadamente dos horas para que me dijeran que los mecánicos creían que era una perforación en el radiador, me fui a trabajar y a las 3:00 de la tarde regrese pues no había obtenido respuesta del dealer y el empleado me informa que estaban haciendo los trámites para contactar con la garantía del vehículo. Me fui a la casa y en 5 minutos me llama y empieza a decirme que creía que el carro había tenido un accidente que tenía tapes y cintas, cosa que me extraño y se lo hice saber que el carro nunca había tenido ningún tipo de accidente, no pasaron 5 minutos y ahora me dice que el radiador tenía un golpe entonces le digo que tengo que ir al dealer y verlo porque estaba seguro que no habíap accidente alguno, entonces llego y me enseña un pequeñísimo golpe en el radiador y me dice que ahí estaba el salidero y que como era un daño físico la garantía no lo cubría por lo que tenía que pagar $1010.00 por la pieza y la labor. Me di a la tarea de investigar lo que me había pasado con mecánicos amigos y familiares y todos coinciden en que pudieran haber sido dos cosas o el termostato se quedo atorado y no dejaba pasar el flujo de agua o la bomba del agua había dejado de funcionar. Por lo que me quede con muchas dudas primero como se puede calentar un auto con el radiador perforado pero teniendo el tanque de reserva en el máximo. Porque se demoró tanto el dealer desde las 7:00 de la mañana hasta las 4:00 de la tarde para darme una explicación, si cuando fui a ver al manager me dijo que no habían llamado a la garantía porque ellos sabían que era un golpe y esta no lo iba a cubrir y se habían demorado porque los mecánicos tenían que limpiar el radiador para ver el golpe, 9 horas para limpiar un radiador. Porque la insistencia de que el carro había tenido un accidente o no, tratando de dejarme saber qué habían tapes y tie wrap en el. Porque una reparación como esta puede valer $1010.00 cuando un radiador original de la Toyota esta valorado en $270.40 . Porque una pequeña piedra puede perforar un radiador de una camioneta Toyota 4*4 of Road supuestamente diseñada para todo tipo de terreno, (dicho sea de paso yo solo la uso para ir a trabajar)será que es un defecto de fabricación? Tendrán que hacer un recall y mejorar este defecto o se esta desacreditando la marca de la mejor camioneta todo terreno de los estados unidos, por lo menos eso creía yo. Les dejo saber esto y ustedes saquen sus conclusiones.

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Mi experiencia fue buenísima, me traje mi corollita bello, me atendieron excelente! Naribet y el señor colombiano financista (que me perdone que no me acuerdo el nombre) fueron geniales conmigo, me hicieron el mejor deal del mundo, imposible de no aceptar y volvería nuevamente cuando decida cambiar mi carrito 🚗 !!! Gracias Naribett, están haciendo un excelente trabajo!

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Compramos una camioneta Highlander y el trato y atenciión de Naribet y Julian fue espectacular. Son amables y siempre tratan de ayudar para que salgas beneficiado en la negociación y puedas irte con tu carro nuevo.

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Where to start. Bought my car a year ago, a Rav4 2016. The price was a little high for a simple LE model but this is not my main problem. The problem stated a month after I bought the car it started to make a squeak sound in the brakes. I took the car to the dealer service and they could not find any thing wrong with the brakes even though it was making the noise, so they decided to shave the rotors thinking it could be due to the built up rust. The noise went away for a week then ... Read More

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DealerRater - Oct 4, 2017

Where to start. Bought my car a year ago, a Rav4 2016. The price was a little high for a simple LE model but this is not my main problem. The problem stated a month after I bought the car it started to make a squeak sound in the brakes. I took the car to the dealer service and they could not find any thing wrong with the brakes even though it was making the noise, so they decided to shave the rotors thinking it could be due to the built up rust. The noise went away for a week then came back again. After that I decided to contact Mark Hoppe ( General Manager ) and explained my problem and frustration of buying a new car and having a problem so soon. That same day I received a call from the service manager to bring the car again for another check up. This time the replaced the pads but told me again that nothing was wrong with the brakes but they were replacing the pads as a courtesy. Well the temporary fix only lasted approximately two weeks and had to take the car back to the dealer for a third time for the same problem. This time they replaced the rotors and "pads" again. This only lasted a month. Monday I had to contact Mark Hoppe again and I received a call from Danny Nieves Service manager and told me to bring the car to the dealer and promising that the problem was going to be fixed. I was this Friday at the dealer and the brake specialist took a ride with me. For some reason the squeak noise starts approximately 20 mins of driving. We went around the dealer and the car stated to make the brake noise which the mechanic did not hear and I even showed him a video I recorded of the annoying squeaking sound from last week. I also show him a bulletin from Toyota acknowledging the same issue I was experiencing for some models of rav4 2012-2016. Then I told him if he wanted me to keep driving so he could hear the noise and he told me no just to go back to the dealer . then I was informed that based on the toyota bulletin an special brake pad were going to be ordered but it would take a day to arrive. I was given a rented car to go back to my house and come back next day. That same day after I got back to my house I received a call from the service person telling me that the car was ready that they just did a clean up to the brakes and the special brakes were not ordered because the bulletin was for a different Vin numbers. So basically I have to be stuck with a defective car that was sold as new to me. This is my frustration I can not understand if after certain trials of repair the issue can't be found or fixed why the dealer won't give me a new car. This is not professional and it seems they do not care about customers. Today I went to pick up the car and when I saw the service paper I could not believe that the mechanic lied by stating that could not hear the noise or replicate the noise. I told the service manager " Danny Nieves" of this incident and he did not believe me and told me to go to a different dealer for service because they could not find the issue. Also he brought the mechanic which confronted me by telling me that he could not hear the noise because it was raining. So all of them washed their hands. I could not believe the manager's attitude and poor customer service. Please do not go to this dealer for any type of Business!!!!!!!! They obviously do not care about your business after you buy the car. Also I went and spoke to managers at the sales show room and I was told that they could not replace the car because it is not the dealers fault it was the factory. Unbelievable, They sell you a car but are not responsible for anything that happens after because is not their fault? Shame on this dealer and their representatives!

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Roy needs to be fired immediately!! Internet sales. Rude... Dumb.. Unprofessional kid . I told him i would report him and he said"i don't care. Do whatever you want, it wont affect me". Im in the market for a New Land Cruiser 2017. Get rid of this kid and I'll buy it from this location. My credit score is 780.

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We purchased a new Toyota Corolla for our daughter to take away to college. The staff was caring, professional and extremely friendly (what I would expect from sales staff). The real test of the dealership was going to be in the service after the sale was made. To our absolute delight, service on the vehicle to include a minor accident has been prompt, perfect and certainly what I expected to pay. I am very grateful to Mark and his staff at West Kendall Toyota for the service and attention to customer needs and a parents concerns. If you are in ... Read More

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DealerRater - Dec 28, 2016

We purchased a new Toyota Corolla for our daughter to take away to college. The staff was caring, professional and extremely friendly (what I would expect from sales staff). The real test of the dealership was going to be in the service after the sale was made. To our absolute delight, service on the vehicle to include a minor accident has been prompt, perfect and certainly what I expected to pay. I am very grateful to Mark and his staff at West Kendall Toyota for the service and attention to customer needs and a parents concerns. If you are in the market for a new or used vehicle or require service, go directly to West Kendall Toyota and see Mark and his staff!

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I'm very sorry that due to different personal issues I didn't have the time to write this review earlier. We (me and my wife) went on Sunday 08/21/2016 to West Kendall Toyota, but although already decided to by a car we thought that we'll not be able to close a deal that same day because it was almost closing time and were only looking forward to have a close look at the new Corollas. We were still outside looking at the cars when we were met by Yoel Vazquez (salesman) who was very courteous and straightforward since the ... Read More

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DealerRater - Sep 6, 2016

I'm very sorry that due to different personal issues I didn't have the time to write this review earlier. We (me and my wife) went on Sunday 08/21/2016 to West Kendall Toyota, but although already decided to by a car we thought that we'll not be able to close a deal that same day because it was almost closing time and were only looking forward to have a close look at the new Corollas. We were still outside looking at the cars when we were met by Yoel Vazquez (salesman) who was very courteous and straightforward since the beginning, he patiently showed us all the cars we asked him to see and professionally explained all the technical and pricing options of the new Corollas and at our request he also showed us some used cars. All this time he was never pushy or in a hurry at all. When we decided to buy a new Corolla we met Andy Suarez (sales manager) who was also very professional, courteous, helpful and most of all very patient with all my questions. We got a very good price (I had done my homework on prices) and all the fees were clearly explained to us beforehand. At the finance department there were no "surprises" as we got the price that we had negotiated before. There we met Ashley who was very professional, kind, cheerful, patient and as the rest of the staff not in a hurry at all even though by then it was almost 10:00 PM on a Sunday. The finance process went smoothly and she made us feel at ease all the time until the deal was closed (lots of papers to sign and initialize). Finally we all (Yoel, Ashley and us) left the dealership at 10:50 PM and even at that time Yoel helped us to set up the cell-phone bluetooth connection with the new car system before we left. Because of the whole experience in general and the people we dealt with in particular, we highly recommend this dealership as we feel that we got a very good deal with an excellent service at the same time. Osvaldo A. Samper Delete review

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Ricardo Debesa in service center was amazing helped me with all my questions and was very polite will go back again to him. 5 stars

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I am very grateful to Hector Collantes and Roberto Flexas for the help I received when I was trying to buy a new car. I got ....New Car, Good Deal, and I was extremely happy. Thanks for your help, advice and professionalism.

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Toyota customer service case# 1605242103 Got my car in for a check engine light. Agreed to pay 89 dollars for diagnostic. Diagnostic came back with bad O2 sensor and one bad ignition coil. Repaired only O2 sensor under warranty. Service advisor Rene Chauvet was not aware that O2 sensors were covered under warranty and if I do not further ask him to research he would of never told me it was under warranty . I had to called him back in order for him to research this after he was saying it was not covered by warranty. Lack of warranty knowledge or is ... Read More

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DealerRater - May 25, 2016

Toyota customer service case# 1605242103 Got my car in for a check engine light. Agreed to pay 89 dollars for diagnostic. Diagnostic came back with bad O2 sensor and one bad ignition coil. Repaired only O2 sensor under warranty. Service advisor Rene Chauvet was not aware that O2 sensors were covered under warranty and if I do not further ask him to research he would of never told me it was under warranty . I had to called him back in order for him to research this after he was saying it was not covered by warranty. Lack of warranty knowledge or is the dealer trying to make money? When it came time to pick up my car it now had not only the check engine light on but also the traction control off light on. When I told Rene the car did not come in with a traction control light on he said this is normal and that he did not check to see if it was on or not when I brought the car in. Again lack of knowledge from the service advisor. They took the car in to turn off the traction control light and when the car come back I finally get on it to leave the pace and I hear a bad sound from the engine. When I open the hood the check I notice the intake/air box where the air filter goes was completely open! Unacceptable practices of returning a car with the intake air box open. For a second time I had to wait for the car to go back in into service. Very bad experience and lack of knowledge at this service center. I did submitted a case with Toyota USA and I referenced this number at the top of my review.

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Buenas atrdes, mi nombre es Claudia Russo quiero compartir con ustedes la gran experiencia que tuve el pasado 2 de abril, en el dealer que para mi puedo considerar el mejor Dealer en el que he estado en toda mi vida y es por eso que aprovecho para agradecerle al Senor REMY HERNANDEZ (Salesman) por su exelente atencion y servicio nunca me habia sentido tan bien atendida e informada en un dealer, el se tomo su tiempo para expliocarme todo clara mente y ademas logro su cometido una clienta muy feliz y una clienta para siempre, tambien quiero agradecer a todo ... Read More

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DealerRater - Apr 16, 2016

Buenas atrdes, mi nombre es Claudia Russo quiero compartir con ustedes la gran experiencia que tuve el pasado 2 de abril, en el dealer que para mi puedo considerar el mejor Dealer en el que he estado en toda mi vida y es por eso que aprovecho para agradecerle al Senor REMY HERNANDEZ (Salesman) por su exelente atencion y servicio nunca me habia sentido tan bien atendida e informada en un dealer, el se tomo su tiempo para expliocarme todo clara mente y ademas logro su cometido una clienta muy feliz y una clienta para siempre, tambien quiero agradecer a todo el equipo de trabajo de West Kendall Toyota por hacer de mi experiencia de comprar mi carro nuevo la mejor de todas, gracias al senor Jose Rivera (FInancista) por su gran ayuda y gran trabajo, Gracias al Senor Carlos Rodriguez que puso todo su interes y experiencia para hacer posible que el negocio de la compra de mi carro fuera todo un exito, por mi parte les puedo decir que recomiendo este Dealer y a su equipo de trabajo a ojos cerrados es muy importante sentirse muy comodo, confiado y en un ambiente en el que senti que todos trabajan para mi y a favor de mi bienestar, tambien como mujer es muy importante el gran respeto y profesionalismo con el que se trabaja en este dealer, me hicieron sentir muy a gusto y sobre todo muy feliz al salir de ahi con el carro que yo queria. Tambien le doy Muchas Gracias al senor Michael Arango que fue un gran apoyo y un angel para mi. Por mi parte estoy muy contenta y agradecida por todo los servicios, atencion y eficacia prestada, las estrellas no alcanzan para yo poder calificar el gran servicio que me ofecieron.

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I have met my service advisor luis a few years ago and everytime I go in for service he's always attending me and taking care of my car the same day without appointments. He accepts most of the outside coupons I recieve and throughout the years several issues have arised that he has always come up with a answer or provided the information I needed to make a sound decision. I love this service center and would recommend to anyone!

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es la peor experiencia que uno puede pasar lo estafan a uno con mentiras y juegan con la salud mental de las personas a ellos solo les interesa es vender y el cliente que se joda a mi me vendieron un carro nuevo prometiendome michas cosas que al final nunca cumplieron y me prometieron 6 anos de garantia y cuando me di cuenta me la estaban cobrando son mentirosos son embaucadores mucho ojo con ese dealer ojala yo tenga la oportunidad de poder hablar con los duenos para explicarles la mala reputacion que tienen ojala me llamamen a 786 231 9231

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I purchased a new Camry for my wife a couple months ago including the trade in of another vehicle. The salesperson, Orestes, was very polite and out-going and expedited the transition in a timely manner. I would request him on any future purchases. Jon Sacher, in the Service Dept. treated me as family and was very professional. I was never left without knowing the status or readiness of my car. The dealership was always clean and employees very prepared to accept visitors in a courteous manner.

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Some history first: Had been to this dealer a couple of months ago looking at possibly buying a new 2012 Camry LE for my wife. She had bought her two previous Camry LEs new from Homestead Toyota but we thought that we would give West Kendall Toyota a try because they are just around the corner from us. Spoke with a fellow there named Thomas, and after suffering through a lot of wasted time dancing around what we were actually asking for, we finally were given their best out the door price for the model we wanted. The price seemed a ... Read More

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DealerRater - Sep 3, 2012

Some history first: Had been to this dealer a couple of months ago looking at possibly buying a new 2012 Camry LE for my wife. She had bought her two previous Camry LEs new from Homestead Toyota but we thought that we would give West Kendall Toyota a try because they are just around the corner from us. Spoke with a fellow there named Thomas, and after suffering through a lot of wasted time dancing around what we were actually asking for, we finally were given their best out the door price for the model we wanted. The price seemed a bit high for us so we decided to go elsewhere and check other options. He didn't want to let us go and asked if we might be interested in a certified used Camry but at that point we were done and just wanted to leave. We actually ended up buying a used 2011 Camry LE from Spitzer Dodge later that same week and remain quite satisfied with our purchase experience from them. Recently: I have recently been looking for a used Corolla for one of my sons and decided to use the internet so as to try and avoid the dancing that drives me out the door at most dealerships. I made several inquiries and received many responses to my request which was the same as sent to the various dealers as follows: How much for this car for cash (no financing required) including all fees, tax, title, transfer, new tag, yada yada yada with no surprises out the door ? Most of the responses neglected to answer my price request directly. They either wanted me to go to their dealership for a test drive or wanted my phone number and/or to call them directly. As previously stated, I'm fed up with the dancing and was not about to go anywhere for a test drive or to visit their dealership before I had a price and had an idea of what I was really looking at. However, I did get a response from Orlo at West Kendall Toyota that actually gave me a price that appeared reasonable for a used 2011 Corolla LE as listed. After a couple of emails I again went to West Kendall Toyota, met with Orlo, confirmed the price, confirmed the vehicle, then went for a test drive. I decided to purchase the car and we sat down to do business. Got everything on paper in front of me (including the total price as agreed upon) and signed the paper. Orlo asked me about payment and as previously agreed, I offered an instant $5,000.xx down payment by credit card and would bring a cashier's check for the balance the following day. Orlo went to run my credit card and took the paper work. Done deal, I thought, and was quite pleased that Orlo had been very straight forward and answered any questions that I had without all the dancing. Several minutes later he comes back and says they don't want to do the deal unless I pay another additional $600.xx fee. Well, I'm sure that you can imagine how I felt. Deceived might be a way to describe the feeling. I didn't know who or why they thought that they could squeeze more money out of me. I thought the deal was final. I guess they just didn't want this guy's cash. That was it for me. At this point I got up and left. I called the credit card folks when I got home to make sure that my card didn't get charged. This dealer is not trustworthy. Be forewarned.

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I went to West Kendall Toyota to buy a Toyota Tundra and trade in my Lexus. First of all you need to know something about me. My lexus is 2010. Fully loaded. Vossen Wheels and has NEVER and i repeat NEVERRRRRR mistreated. Never been driven in the rain. I have never speed or rev up my car. Its my baby. 5000 miles i think that says enough. I have never open my windows. Car its shiner that new. When i went there i specified that my car wasn't going to be driven without my authorization and i need to be inside ... Read More

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DealerRater - May 20, 2012

I went to West Kendall Toyota to buy a Toyota Tundra and trade in my Lexus. First of all you need to know something about me. My lexus is 2010. Fully loaded. Vossen Wheels and has NEVER and i repeat NEVERRRRRR mistreated. Never been driven in the rain. I have never speed or rev up my car. Its my baby. 5000 miles i think that says enough. I have never open my windows. Car its shiner that new. When i went there i specified that my car wasn't going to be driven without my authorization and i need to be inside the car. Blue book value of my car is 33000. They offer me 26 HAHAHA. like i didn't know what i had. Im so close to buy this truck when i noticed my car was gone. I was shocked. The GM has taken my car for a test drive. next thing i see its my car been treated like a racing car. windows down. and cornering like its a drifting car.

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After calling prior to my arrival at Kendall Toyota to inquire about a specific car, the individual checked and double checked that the car was on the lot. An hour later, upon arrival to Kendall Toyota, the sales rep gave me the run around that the car was not on the lot but could be there in several hours. Subsequently, I went to its sister dealership - West Kendall Toyota - after calling to confirm the car was on the lot, but I happened to get the same results. At least these two dealers are consistent. I highly recommend that ... Read More

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DealerRater - Apr 8, 2012

After calling prior to my arrival at Kendall Toyota to inquire about a specific car, the individual checked and double checked that the car was on the lot. An hour later, upon arrival to Kendall Toyota, the sales rep gave me the run around that the car was not on the lot but could be there in several hours. Subsequently, I went to its sister dealership - West Kendall Toyota - after calling to confirm the car was on the lot, but I happened to get the same results. At least these two dealers are consistent. I highly recommend that no one shop at these two Toyota dealerships. Unprofessional business practices!!! Jon

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